IT Help Desk Officer

7 months ago

Hindmarsh, Australia AnglicareSA Full time

Access to our fantastic salary packaging, maximize your take home pay
- Full time | Hindmarsh location.
- Personal and career development opportunity.

**Who are we looking for?**:
Do you thrive on putting people first, possessing a knack for technology, and a genuine desire to provide assistance and support across all IT matters?

We're on the lookout for an IT Help Desk Officer to join our collaborative team, providing comprehensive IT support to all members of our organization, ensuring seamless and efficient job performance.

**What can you expect to be doing?**:

- Deliver IT support to staff, assisting with onboarding / offboarding and tackling a diverse array of tech-related inquiries and tasks.
- Provide assistance, addressing a wide range of IT-related requests encompassing desktop computers, printers, software, telephony, and network issues.
- Promptly identify and escalate complex problems requiring specialized expertise.
- Expedite the resolution of hardware faults and software configuration problems by collaborating with relevant suppliers as necessary.
- Diligently investigate and resolve IT errors, data inconsistencies, and other queries.
- Contribute to the maintenance of ICT equipment, asset management, and record-keeping procedures.
- Support end users and staff in utilizing IT systems through comprehensive training initiatives.
- Provide professional support to staff, demonstrating unwavering dedication to promptly resolving IT challenges.
- Prioritize proactive customer communication and maintain regular contact with stakeholders.
- Provide a customer-focused approach across all business operations.
- Ensure that customer outcomes remain the focal point of decision-making processes.
- Cultivate an inclusive, diversified, friendly, positive, and engaging organizational culture.

**What do you need to bring?**:

- Demonstrated proficiency in delivering outstanding support within a service desk setting.
- Exceptional customer service aptitude and strong communication abilities.
- Proficiency in security administration, Microsoft suite and Hardware / Office equipment set up.
- Familiarity with Microsoft server and system technologies, alongside backup and disaster recovery methodologies.
- Ability to collaborate effectively within a team environment, aligning with AnglicareSA's organizational values.
- Information Technology related qualification (or related experience)

**How to Apply**:
You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.- We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan._
- AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women._

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