Customer Service

6 months ago

Smeaton Grange, Australia Reece Group Full time

Customer Service / Sales Support - Smeaton Grange
**About Pipeline Supplies Australia**

Pipeline Supplies Australia (PSA) joined the Reece family in Victoria in 2021 and due to rapid growth and expansion we have recently opened a new warehouse in Smeaton Grange - Sydney.

PSA is a trusted and well-established specialist provider of bespoke and pre-fabricated HVAC solutions. Currently servicing Tier 1 mechanical contractors, this is an area where we’re seeing increased market demand, and complements our existing HVAC-R business.

**About Reece**

Reece is an Australian success story that continues to go from strength to strength. This is an opportunity to join an essential business and get to be part of a fun team environment.

**Company Benefits**
- Ongoing career development and learning
- Team member discounts on company products
- Paid parental leave

At Reece, we invest in our people so you’ll receive ongoing training - plus have opportunities to advance in the business. Here, you’ll have a future you can feel good about.

**The Opportunity**

In this role, you would be part of a tight knit, successful team focused on delivering the highest level of customer service and satisfaction in a fast-paced environment.

**About the Role**

You will be developing sound relationships with PSA Internal Sales Team and external customers for the purpose of assisting and servicing their needs, including co-ordinating the preparation of Project quotes, orders, and project data, stock allocations, schedules, and forecasts.

Liaising with all stakeholders along the project loop to ensure good information flow regarding projects from specification to product supply on Project Sites.

If you have a passion to learn, you’ll be given opportunities to move anywhere in the business.

**Duties for the role include but are not limited to**:

- Process customers’ requests for delivery / release of orders
- Generating customer quotations
- Deliver prompt responses to customer enquiries on stock availability and technical information
- Inputting Sales Orders
- Liaise with suppliers for pricing and product availability
- Coordinating deliveries and liaising with our warehouse team.
- Project Co-ordination including preparation of Project Quotes in accordance with discount criteria and within agreed timeframes and processing Project orders and enquiries.
- Scheduling of Projects and stock allocation on the system.
- A valid driver’s licence and relevant PC skills are required
- Embracing the Reece values, policies, and procedures
- Being a supportive team member
- Can do attitude
- Have extensive customer service or Internal Sales experience
- Computer literate

**Reece Group**

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the trade industry remain the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

If this role feels like the right fit for you, click apply

**How can you build a career with Reece.**:
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.

We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.

Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.

We're looking for the right people now. People who like people. People who like to talk but also like to listen. People who like to perform. People who can recognise an opportunity and seize it. People who are prepared to promote themselves.

Read on. You will quickly discover whether you might be the right person, and whether we might be the right place for your career.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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