Customer Experience Expert

3 weeks ago


Smeaton Grange, Australia O'Brien Glass Industries Limited Full time

**Is a regular Monday to Friday, 9-5 job not working for you? Do you want to choose your own hours and days that suit your lifestyle? Whether you have family commitments, study commitments, sport commitments, life commitments or just prefer a compressed workday or workweek, we have opportunities to suit your lifestyle needs**

**The Role**

Our Customer Experience Team is the first point of contact to our AutoGlass customers when they attend our Service Centres. Our Smeaton Grange Service Centre is looking for a passionate and dedicated Customer Experience Champion to join the team. In return we will offer a flexible and supporting working environment, to help support you and your career.

**What does this involve?**
- Face to Face customer service, greeting customers and visitors a reception with a positive, helpful attitude
- Ensuring our customers have the best experience
- Provide support to the Service Centre Manager and the running of daily operations
- Source suitable resolutions to customer concerns and follow up customer queries
- Flexible part time position - 20 hours per week

**Why work at O’Brien?**

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

- Flexible rostering with options for additional penalty rates and overtime
- Ongoing incentive programs and recognition
- Ongoing learning and development during and after your Apprenticeship
- Professional and supportive team members and management
- Career development, team leader and management opportunities

**What are we looking for?**

At O’Brien® we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it’s what we look when growing our teams. If you fit the DNA, you’ll fit here. In conjunction we are needing individuals who fit key attributes:

- A passionate customer service expert, with previous retail and/or customer service experience
- Experience delivering a high level of customer service both face to face and over the telephone
- A great team player who respects diversity and supports others
- Desire to succeed, with an energetic and enthusiastic approach
- People who are looking for the option of a long-term career
- Ability to work agile in a fast-paced environment
- Intermediate to Advanced Microsoft Office skills

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® puts our customers at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all the criteria but feel like you could make a difference at O’Brien, please get in touch with our team.


  • Customer Service

    2 weeks ago


    Smeaton Grange, New South Wales, Australia Reece Group Full time

    Customer Service / Sales Support - Smeaton GrangeAbout Pipeline Supplies AustraliaPipeline Supplies Australia (PSA) joined the Reece family in Victoria in 2021 and due to rapid growth and expansion we have recently opened a new warehouse in Smeaton Grange - Sydney.PSA is a trusted and well-established specialist provider of bespoke and pre-fabricated HVAC...

  • Customer Service

    4 weeks ago


    Smeaton Grange, Australia Reece Group Full time

    Customer Service / Sales Support - Smeaton Grange **About Pipeline Supplies Australia** Pipeline Supplies Australia (PSA) joined the Reece family in Victoria in 2021 and due to rapid growth and expansion we have recently opened a new warehouse in Smeaton Grange - Sydney. PSA is a trusted and well-established specialist provider of bespoke and...


  • Smeaton Grange, Australia Home Sweet Home Sofas and Living Full time

    **About Home Sweet Home**: Home Sweet Home is a leading provider of high-quality furniture solutions, dedicated to enhancing homes and workspaces with elegant designs and unparalleled comfort. With a commitment to customer satisfaction, we strive to create seamless experiences for our clients from purchase to delivery and beyond. **Position Overview**: We...


  • Smeaton Grange, Australia Carbiz Rentals Full time

    **Join Our Winning Team and Ignite Your Career!** Ready to join a fast-growing industry leader and be part of an amazing team? We're seeking exceptional individuals with strong negotiation and relationship-building skills. At Carbiz, we prioritise your growth and development, offering comprehensive training and long-term career opportunities. Whether you're...


  • Smeaton Grange, New South Wales, Australia Pickles Schoolwear Full time

    Pickles Schoolwear is looking for a Junior Retail Customer Service Assistant for our Smeaton Grange Retail Outlet to work from December to February_. _If you have a strong focus on customer service, the ability to multi-task and like working in a fast-paced environment come and join our dedicated team.You will need the following. Deliver a positive Customer...

  • Call Centre

    4 weeks ago


    Smeaton Grange, Australia Alto Group Full time

    The Alto Group has been serving the people of Sydney since 1956. We are one of Australia’s largest privately owned, family operated retail businesses in Australia. We are made up of 16 franchise dealerships and we are partnered with the biggest and best Automotive manufactures in the world including Audi, Toyota, Land Rover and Volkswagen - just to name a...

  • Call Centre

    1 month ago


    Smeaton Grange, Australia Alto Group Full time

    The Alto Group has been serving the people of Sydney since 1956. We are one of Australia’s largest privately owned, family operated retail businesses in Australia. We are made up of 16 franchise dealerships and we are partnered with the biggest and best Automotive manufactures in the world including Audi, Toyota, Land Rover and Volkswagen - just to name a...


  • Smeaton Grange, Australia Knauf Gypsum Pty Ltd Full time

    Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools. With more than 250 production facilities and sales organizations in over 86 countries, 35,000 employees worldwide, and sales...

  • Storeperson

    4 weeks ago


    Smeaton Grange, Australia PPG Industries Full time

    **Storeperson** **PPG Industries**: **AUS - Smeaton Grange Store**: As a Store person, you will be responsible for providing an outstanding service to customers within our Smeaton Grange branch. you will report to Branch Manager, Working time from Monday to Friday, 8am to 4pm. No weekends or public holidays. To provide a high level of customer service and...


  • Smeaton Grange, Australia Pickles Schoolwear Full time

    Pickles Schoolwear is looking for a Junior Retail Customer Service Assistant for our Smeaton Grange Retail Outlet to work from December to February_. _If you have a strong focus on customer service, the ability to multi-task and like working in a fast-paced environment come and join our dedicated team. You will need the following. - Deliver a positive...


  • Smeaton Grange, New South Wales, Australia William Valentine Collection Full time

    Immediate start Full training providedWorking Hours: 8:30am to 4:00pm Monday to Friday Friendly team atmosphere in a modern workspace Fun and exciting product rangesThe CompanyWilliam Valentine Collection is a fun & unique gift, collectables, toy and outdoor product wholesaler based in Smeaton Grange that distributes a diverse range of products to leading...

  • Storeperson

    1 month ago


    Smeaton Grange, Australia PPG Full time

    As a Store person, you will be responsible for providing an outstanding service to customers within our Smeaton Grange branch. you will report to Branch Manager, Working time from Monday to Friday, 8am to 4pm. No weekends or public holidays. To provide a high level of customer service and support in meeting customer needs (over the counter sales & phone...


  • Smeaton Grange, Australia Kennards Hire Full time

    **Equipment Service person Driver - Permanent** **Smeaton Grange** - ** Largest family-owned equipment hire company in ANZ + great employee benefits**: - ** Culture is our secret sauce-we care about our team mates & customers like family**: - ** Ongoing training & career development-no experience needed-street parking available** - ** $74,388 salary...

  • Full Time Employment

    4 weeks ago


    Smeaton Grange, Australia Sloanebuilt Trailers Full time

    Seeking a skilled Fitter for full-time employment with a background in the manufacturing & repair industry. **About Sloanebuilt** We are like one big family here, our team members are the heart of our business. Sloanebuilt are a leading NSW trailer manufacturer. Our team are committed to the future and have provided many job opportunities for the local...


  • Smeaton Grange, Australia Advantage Healthcare Support Full time

    About AHS:Advantage Healthcare Support (AHS) is a well-established organisation that provides in-home support across NSW. As a Community Engagement Officer you will be part of our team which is dedicated to making a difference in the lives of people we take care of. We pride ourselves on the quality of our staff and most importantly our unwavering passion...


  • Smeaton Grange, Australia Advantage Healthcare Support Full time

    About AHS:Advantage Healthcare Support (AHS) is a well-established organisation that provides in-home support across NSW. As a Community Engagement Officer you will be part of our team which is dedicated to making a difference in the lives of people we take care of. We pride ourselves on the quality of our staff and most importantly our unwavering passion...


  • Smeaton Grange, Australia BioGiene Services Pty Ltd Full time

    **Job Requirements** You will be the leading hand for a nightshift industrial/food processing clean-up crew, responsible for supporting the Site Manager and ensuring the operational hygiene at our site in Smeaton Grange, NSW. - You will be liaising with the site manager by providing contingency; mentoring and coaching the cleaners; providing supervision and...


  • Smeaton Grange, New South Wales, Australia BioGiene Services Pty Ltd Full time

    Job RequirementsYou will be the leading hand for a nightshift industrial/food processing clean-up crew, responsible for supporting the Site Manager and ensuring the operational hygiene at our site in Smeaton Grange, NSW. You will be liaising with the site manager by providing contingency; mentoring and coaching the cleaners; providing supervision and...


  • Smeaton Grange, Australia AMA GROUP AUSTRALIA Full time

    ACM PARTSACM Parts is Australia’s largest provider of alternative and specialty parts to the automotive repair industry, keeping vehicles on the road. We are reimaging the way vehicles can be repaired by providing a choice of options that suit their needs. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts as. ACM Parts is...


  • Smeaton Grange, Australia O'Brien Glass Industries Limited Full time

    O’Brien have an exciting opportunity for you to join our Smeaton Grange branch as an Apprentice Windscreen Fitter. We are looking for hands on, customer experience champions to join our team ASAP! If you want to work within an awesome team environment, love delivering a first-class customer experience, receive supportive on the job training and receive a...