Customer Service Representative

5 days ago

Smeaton Grange, Australia Home Sweet Home Sofas and Living Full time

**About Home Sweet Home**:
Home Sweet Home is a leading provider of high-quality furniture solutions, dedicated to enhancing homes and workspaces with elegant designs and unparalleled comfort. With a commitment to customer satisfaction, we strive to create seamless experiences for our clients from purchase to delivery and beyond.

**Position Overview**:
We are seeking a dynamic and empathetic individual to join our team as a Customer Care Coordinator. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and assistance throughout their journey with Home Sweet Home.

**Responsibilities**:

- Assist customers with product information, order tracking, delivery scheduling, and post-purchase support, ensuring a smooth and satisfactory experience.
- Coordinate and book customer deliveries, working closely with our logistics team to arrange convenient delivery times and ensure accurate delivery information.
- Manage customer complaints and escalations with empathy and professionalism, utilizing strong resolution management skills to address issues and ensure customer satisfaction.
- Collaborate with Senior Management, internal teams including sales, logistics, and product management, to resolve customer issues and facilitate timely resolutions.
- Maintain accurate records of customer interactions and transactions, updating databases and systems as needed to ensure thorough documentation and follow-up.
- Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer care experience.

**Qualifications**:

- Previous experience in customer service or a related field.
- Excellent communication skills, both verbal and written, with a customer-centric approach and a passion for helping others.
- Strong problem-solving abilities and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency with CRM software and other relevant tools, with the ability to quickly learn new systems and technologies.
- Flexibility to work weekends

**Benefits**:

- Competitive salary commensurate with experience
- Opportunities for professional growth and development
- A supportive and inclusive work environment with a focus on teamwork and collaboration

**How to Apply**:
If you are passionate about providing exceptional customer care and thrive in a fast-paced environment, we invite you to join the Home Sweet Home team Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this position. We look forward to hearing from you

Pay: $50,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Microsoft Office: 1 year (required)

Work Location: In person

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