Trade Store Customer Service Operator

4 weeks ago

Smeaton Grange, Australia Knauf Gypsum Pty Ltd Full time

Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools. With more than 250 production facilities and sales organizations in over 86 countries, 35,000 employees worldwide, and sales of 10 billion Euro (in 2019), the Knauf Group is offering a range of career opportunities - in Europe, the USA, South America, Asia, and Africa

**About the role**:
The role involves all aspects of working in a warehousing environment including; picking orders, dealing with customers, working in pairs/ teams, operating forklifts & MHE, loading/ unloading trucks, working behind a desk on a computer, running promotions, in-store activations & general warehousing duties.

If you enjoy being part of a team, and have a strong, organized work ethic, we want to hear from you. Ability to demonstrate a positive, can-do, and friendly attitude, willing to work both on the floor in the warehouse and in the office to interact with customers directly and picking orders accurately is key to being successful in the role.

**Responsibilities**:

- Picking & Packing orders on a daily basis
- Dealing with Customers face-to-face & over the phone
- Assist with stock take / inventory counts process to ensure accurate inventory records are maintained
- Regularly check & create orders,
- Receipt goods & checking off paperwork while maintaining due diligence
- Loading/unloading customer vehicles
- Maintain operational equipment and report any faults or damage to management
- Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures
- General warehouse duties & house keeping

**Must have**:

- **A current forklift license is advantageous or willing to obtain**
- Physically fit & comfortable with manual handling
- Picking, packing and dispatching experience would be good
- Microsoft Office skills to complete operational tasks
- Enjoys working in a team environment
- Team player, attention to detail, time management and organization skills
- Good communication skills (Written & Verbal)
- Identifies development opportunities for self and team

**On offer**:

- Excellent Hourly rate
- Full-Time permanent position
- Free Parking On-Site
- Yearly pay review
- High organic internal growth promoted within
- 14-week Parental Leave (Primary Carer)
- Great work-life balance
- Please note, applicants must have entitlements to work in Australia, as part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants._

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