Client Solutions Expert

1 week ago

Sydney, New South Wales, Australia Cuscal Limited Full time
About the Role

We are seeking a skilled Client Solutions Consultant to join our Client Delivery Team at Cuscal Limited.

The ideal candidate will have a passion for enabling excellent client outcomes and excellent business process and/or project experience using tools like Visio, Jira, PowerPoint.

Key Responsibilities
  • Lead Pre-Sales and Discovery
    • Promote a basic understanding of Cuscal's standard products, key benefits, market obligations, enablement activities, and business-as-usual activities.
    • Conduct presentations and lead discovery sessions with clients to ensure that client needs and relevant constraints are fully understood and documented.
    • Identify opportunities for sale of further Cuscal products that meet client needs and deepen relationships.
    • Document the gaps between the client needs and Cuscal's standard solutions to enable effective roadmap, feasibility and estimation discussions.
  • Solution Design & Documentation
    • Capture a clear scope of work, deliverables, acceptance criteria, assumptions, and costs in Cuscal's standard format for Statements of Work.
    • Document, analyse and communicate challenges and solution options that address the Client needs.
    • Contribute to the development of adaptable and/or re-usable materials to communicate high level functional solutions for client engagements as part of the sales process.
    • Identify potential delivery risks as well as potential mitigation strategies.
  • Solution Delivery Support
    • Provide a detailed handover to the delivery team at commencement of the implementation.
    • Act as a point of escalation for internal stakeholders and the client throughout the implementation process for supporting project teams.
    • Lead and/or contribute to knowledge management and continuous improvement activities.
What We Offer

As a Client Solutions Consultant at Cuscal Limited, you will have the opportunity to work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work.

We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.

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