Client Service Coordinator

6 months ago

Upper Mount Gravatt, Australia CODA Disability Support Assoc. Inc. Full time

CODA Disability Support Assoc. Inc was established in 1989 and is an NDIS registered, not-for-profit organisation. CODA is an organisation that prides itself on the work we do and supports we provide which include - 24/7 accommodation and SIL support; STA and holiday support; Community participation supports; Plan Management and Support Coordination services to adults with a disability living in the extended Brisbane, Ipswich and Bayside areas.

Based in Upper Mount Gravatt, we are seeking a client-focused, Coordination superstar to join our vibrant, hardworking, and committed team as a **permanent, full-time Client Service Coordinator**.

Reporting to the Client Services Manager, you will be responsible for coordinating the provision of direct services for your clients, resolving situations as they arise, and ensuring ongoing communication with staff, clients and families. Equipped with your experience in the Disability Services industry, you will be motivated and proactive, with the ability to rapidly learn the ropes and ‘hit the ground running'.

**What can CODA Disability Support offer you?**
- Excellent, values-based workplace culture.
- Work alongside an experienced management team.
- A new office situated within a medical precinct with free on-site parking.
- Flexible working conditions that respect the need for work/life balance.
- Competitive salary, with access to Salary Sacrificing options to increase take-home pay
- Ongoing professional development and training opportunities to ensure you are equipped with what you need to succeed.
- Challenging and meaningful work, contributing to CODA’s endeavour to make a difference to the people we support and value.

**What will you bring to the CODA team?**
- Value-based service delivery experience to ensure client-focused quality support;
- Experience leading and managing a team in a complex or fast-paced environment, with a focus on employee experience, professional development, mentorship and supervision;
- Dedication and commitment to achieving the best outcome for staff and clients alike;
- Knowledge and understanding of the National Disability Insurance Scheme (NDIS), with dedication to complying with all industry requirements, including confidentiality and quality improvement expectations; and
- Experience in establishing and monitoring the delivery of support services for people with disabilities, with an intuitive lens for consistent improvement.

**To be successful, you will demonstrate**:

- The ability to monitor and respond to all changes in client requirements, including the ability to develop individualised strategies, in a **timely manner** with limited supervision and according to agreed expectations;
- Strong computer skills at an intermediate-advanced level, allowing for efficient administration and documentation processes;
- Excellent **leadership** skills, with the ability to recruit, mentor, and supervise employees;
- An ability to be **flexible and adaptable**; in supporting a 24/7 service, you will be required to respond to challenging situations as they arise to ensure continued and safe services which will require you to undertake **On-Call duties** as part of a rostered system;
- Strong interpersonal and **customer relationship management** skills, with experience navigating challenging personalities; and
- Professional and supportive **communication skills **(both written and verbally), with experience communicating during high-stress or complex situations.

**Required qualifications**:

- Valid Yellow Card or NDIS Worker Screening Card;
- Qld driver’s license;
- Current First Aid and CPR certificate;
- Completed **NDIS Worker Orientation** & **Supporting Effective Communication** e-Learning modules;
- Cert IV or above in Disability / Community services or related field; and
- Experience using Carelink+ software _(desirable but not essential)_

**Are you an experienced support professional with recent exposure to managing a team and coordinating service delivery? **APPLY NOW

If this position sounds like the role for you, please submit your **resume and** **cover letter** **(max. 1 page) addressing how you meet the requirements of the position.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Salary packaging

Schedule:

- Monday to Friday

Application Question(s):

- Have you held a position where you have participated in On-Call before?
- Are you familiar with the Social, Community, Home Care, and Disability Services Industry Award 2010?
- What is your expected salary?

**Education**:

- Diploma (preferred)

**Experience**:

- rostering: 1 year (preferred)

Licence/Certification:

- NDIS Worker Screening Card / Yellow Card (preferred)
- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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