Intake Support Coordinator

2 months ago

Upper Mount Gravatt, Australia Alzheimer's Queensland Full time

Alzheimer's Queensland (AQ) is a not-for-profit organisation that prides itself on being an innovative organisation that exceeds clients' expectations, so that people with dementia, the frail and elderly and their families can have an improved quality of life.

The purpose of the Intake Support Coordinator role is the intake of clients from the My Aged Care portal, initial contact with clients, screening and assessment. All functions of this position occur in accordance with the organisations mission, objectives, and priority outcomes, ensuring and maintaining the integrity of the organisation's reputation and core values.

Responsibilities include:

  • Act as the first point of contact for current and potential clients for Community Care
  • Communicate effectively with the relevant Managers and/or Coordinators assist with the assessment and onboarding of new clients as well as undertaking needs assessments and assist with basic reviews of existing clients
  • Efficiently process aged care client intakes and referrals in a timely and accurate manner
  • Liaise with the appropriate Manager or Coordinators to support prompt onboarding of clients and completion of all required documentation as requested.
  • Ensure all queries from the client and/or their family are answered in a timely manner
  • Completion of client in-take on-boarding documentation and administration as a result of initial sign ups and Assessments
  • Build relations with key stakeholders, Regional Assessment Services (RAS), My Aged Care (MAC) and other service providers to better service provision to clients

About You

  • Demonstrated experience and knowledge of working in a client intake and customer/client services
  • Must be tech savvy, can confidently navigate databases
  • Ability to network effectively and collaborate with a wide range of professionals including referral agencies for all funding types.
  • Work independently and be self motivated as well an effective member of the support services team
  • Work empathetically with clients to ensure the suite of services are designed to meet their ongoing needs

Qualifications

  • Relevant qualification in a health care field or transferrable skills and/or experience
  • Current National Police Certificate clearance and willingness to renew it every 3 years as part of your ongoing employment;
  • Open Drivers Licence & own Car

Culture & Benefits

  • The opportunity to work within a new team of passionate & dedicated professionals
  • Competitive remuneration package on offer including access to salary sacrifice for the Not-For-Profit sector
  • Ongoing training & professional development opportunities

Alzheimer's Queensland believe that positive and meaningful life experiences are important no matter what stage of life you are at, with or without a diagnosis of dementia.

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