Account and Relationship Management Executive

2 weeks ago

Macquarie Park, Australia Wolters Kluwer Full time

Role Summary

As an Account and Relationship Management Executive you are responsible for the Ovid portfolio of health research and learning content, the leading medical research solution in the market. You will have a large renewal base across multiple market sectors including academic, medical, government and corporate within an assigned geographic region.

You will be responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers at an assigned group of customer accounts. Developing and implementing a comprehensive sales plan that includes new and existing sales strategies for large key accounts will fall under your remit. Maintaining post-sales contact with large or strategic clients in order to facilitate a positive and productive long-term relationship.

Communicating with customers with regards to any account problems and discusses customer concerns and suggestions and focusing on efforts on product feedback, enhancement, upgrades, and development. Reports suggestions to and developing solutions with sales, order processing, and customer support team.

The role is expected to be customer facing approximately 30% of the time and this may include domestic as well as some international travel.
- We offer hybrid working and the role can be based either in Sydney or Melbourne._
- Key Responsibilities
- Develop and maintain a sales pipeline of opportunities to achieve sales objectives via prospecting and account management
- Develop sales strategy for prospects and assigned accounts and successfully manage deals through the sales cycle
- Communicate with customers with regards to any account problems and discuss customer concerns and suggestions
- Negotiate service/product terms with customers in line with guidelines
- Report suggestions to and develop solutions with sales, order processing, and customer support team
- May handle add-on sales for clients

About You
- Bachelor’s Degree or equivalent relevant experience
- 5+ years proven sales experience in account management and new business with a demonstrated track record of achieving sales targets.
- Highly desirable - experience in selling subscription based content or technology.
- Has sold at an institutional level ie: library / academic/ clinical / information market.
- Excellent communication (both written & oral) and presentation skills
- Ability to manage own territory/account and monitor resources accordingly
- To be successful in this role you will be highly organized, with strong interpersonal skills, proven consultative sales experience and a genuine customer focus.
- Our Values
- Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise and talents is of the utmost importance.
- We are a company that lives and breathes its values: Focus on Customer Success, Make it Better, Aim High & Deliver and Win as a Team. We believe in promoting and developing our people, and provide a suite of benefits to make your life easier both at work and play.
- Culture and Benefits
- We care for our people and a part of that we offer:

- Flexible Working Arrangement - promoting work life balance
- Learning and Development opportunities
- Access to health and wellness programs
- Insurance Options
- Parental leave benefits that exceed legislative requirements
- The opportunity to work within a global organization with experienced leaders

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