Account Manager

1 week ago


Macquarie Park, Australia Matthews International Full time

POSITION SUMMARY

The Account Manager cultivates strong relationships with clients, ensures seamless project coordination, and collaborates with the project team for on-time and within budget deliverables. Leveraging industry knowledge, this role identifies opportunities to offer additional solutions that align with client requirements.

JOB RESPONSIBILITIES

  • End to End Project Management of Packaging Artwork
  • Addressing project issues with clients and cross-functional teams
  • Facilitating efficient and timely project activities to drive Company profitability
  • Adhering to standard procedures and workflows for project execution
  • Assisting Account Team in revenue generation by cross-selling products/services
  • Participating in innovative proposal development for business growth
  • Achieving volume and revenue targets for each account
  • Cultivating and maintaining relationships with internal and external clients
  • Serving as the main contact for project-related communication
  • Participating in client meetings to identify new service opportunities
  • Ensuring high-quality client deliverables
  • Coordinating client projects from inception to invoicing
  • Translating client requirements for project teams
  • Collaborating to resolve project issues
  • Ensuring accurate and timely invoicing
  • Requesting new data items for project accuracy
  • Documenting project workflow and progress
  • Assisting with client integration and planning
  • Contributing to process improvement initiatives
  • Providing business solutions and action plans
  • Managing marketing budgets for optimal ROI
  • Offering expertise on customer pricing and promotions
  • Supervising employees to achieve goals
  • Other duties as needed

QUALIFICATIONS / REQUIREMENTS

  • Relevant Tertiary academic background
  • 2+ years of project management experience
  • Prior Account or Project Management roles in related industries
  • Proficiency in Artwork management
  • Experience in client servicing
  • High proficiency in MS Office Suite and Internet applications
  • Strong analytical, interpersonal, and project management skills
  • Effective communication skills
  • Ability to foster collaborative relationships internally and externally
  • Autonomous and team player with deadline-driven focus
  • Capable of influencing peers and senior management
  • Detail-oriented, self-motivated with a focus on deadlines

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