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Account Manager
3 months ago
JOB RESPONSIBILITIES:
- End to End Project Management of Packaging Artwork.
- Resolving Project issues and challenges with client and crossfunctional team.
- Supports the Company's profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
- Ensuring Projects are executed in accordance to standard workflow, procedures and processes.
- Supports the Account Team in its effort to increase revenue through selling additional products and services across the business portfolio.
- Participates in the development of innovative proposals to capture both account growth and new business opportunities
- Ensures the meeting of volume and revenue targets for each account.
- Builds new relationships and nurturing existing relationships with internal and external clients.
- Serves as the main daytoday contact on current projects for clients, suppliers, external partners, and the Account team; provides timely responses to all inquiries.
- Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients' evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
- Ensures high quality standards in all client deliverables.
- Coordinates clientspecific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and subprojects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
- Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
- Partners with the client, the Account Team, and project teams to resolve identified project issues.
- Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
- Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
- Proper documentation of Project workflow, progresses and status.
- Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend preintegration and planning meetings as needed.
- Participates in crossfunctional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
- Provides solutions for businessrelated issues and situations and generate specific plans that achieve objectives.
- Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales.
- Provides expertise on customer pricing and promotional planning.
- Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished.
- Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS:
- Relevant Tertiary academic
- 2+ years of previous project management experience; or equivalent combination of education and experience
- Prior Account or Project Management experiences in packaging, branding, marketing, advertising or printing agency
- High competency in Artwork management projects
- Direct client servicing or facing experiences
- Strong analytical, prioritizing, interpersonal, problemsolving, presentation, budgeting, project management (from conception to completion), & planning skills
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
- Ability to work well autonomously and within a team in a fastpaced and deadlineoriented environment
- Ability to work with and influence peers and senior management
- Selfmotivated with critical attention to detail, deadlines and reporting
