Aps4 Complaints Officer
6 months ago
Federal Government | Work from home flex | Full time hours
**Your new company**
Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong.
I am currently partnered with a Federal Government Agency in Geelong CBD who is seeking an APS4 Complaints Officer to join their evolving team on a full time basis for a 12-month temporary assignment, commencing ASAP.
**Your new role**
As the APS4 Complaints Officer, you will support the coordination of complaints received by the Agency, including resolving at point of entry, assessing, recording and referring as required. Further responsibilities include:
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.
**What you'll need to succeed**
To succeed as the APS4 Complaints Officer, you will need:
- IT proficiency; MS Office (Excel, Word, Outlook, MS Teams)
- An ability to escalate matters as required
- Sound decision-making skills
- Proven ability to multitask and prioritise
- Administrative experience in a fast-paced environment
- Australian citizenship
**What you'll get in return**
Through Hays, this role offers you an hourly rate of $43.82 + super, an opportunity to progress your career with this Government Agency, working from home flexibility and:
- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Brittany Hall - Team Manager
2802399
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