Complaints Officers

7 months ago


Geelong, Australia DFP Recruitment Services Full time

**Job description**:
**The Role**:
As a Complaints Officer, you'll be a vital part of the team, responsible for managing complaints and incidents. Your role will involve assessing, recording, and resolving complaints while adhering to legislative requirements and organizational standards. We are recruiting roles at both **APS4 and APS5 level.**

**Responsibilities**:

- Handle complaints and incidents, ensuring timely resolution and appropriate referrals.
- Manage escalated complaints, meeting strict deadlines with professionalism.
- Craft high-quality written correspondence, including formal responses for the Minister.
- Coordinate correspondence, briefing, and reporting functions for the Complaints Team.
- Support the team in addressing day-to-day operational challenges and achieving strategic objectives.

**Requirements**:

- Proven experience in managing complaints and participant incidents, ideally in a government or similar setting.
- Strong understanding of relevant legislation, policies, and procedures guiding complaint management.
- Excellent communication skills, both written and verbal, with a knack for engaging stakeholders.
- Ability to work autonomously and collaboratively in a fast-paced environment.
- Meticulous attention to detail and exceptional organizational skills.
- Tertiary qualifications in a relevant field are a plus

**To apply**
As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.



  • Geelong, Australia HAYS Full time

    Fed Gov position in Geelong, with WFH flex! **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a Federal Government Agency, in the heart of Geelong to recruit an APS4...


  • Geelong, Australia HAYS Full time

    Federal Government opportunity and a 12-month initial assignment with the potential to extend! **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. Hays Recruitment have...


  • Geelong, Australia HAYS Full time

    WORK FROM HOME FLEX WITH FEDERAL GOVERNMENT **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. Our Federal Government Client is seeking an APS4 Complaints Officer for a full...


  • Geelong, Australia HAYS Full time

    Federal Government | Work from home flex | Full time hours **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. I am currently partnered with a Federal Government Agency in...


  • Geelong, Australia HAYS Full time

    Geelong Based Federal Government Opportunity, 12 Month Temporary Role **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a Federal Government Agency, in the heart of Geelong...


  • Geelong, Australia Talent International Full time

    australia greater geelong contract au$43.82 - au$55.24 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $43.82 + Super & $55.24 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and...


  • Geelong, Australia City of Greater Geelong Full time

    **Internal Review Officer**: **Job no**: 498555 **Work type**: Permanent Full Time **Classification**: Band 7 ($100,064 - $110,990 pa) **Categories**: Governance & Legal **About the role** In this role, you will provide support to the Lead Integrity & Review Officer and Customer Service with respect to reviews of complaints received from the public and...


  • Geelong, Australia Talent International Full time

    australia greater geelong contract negotiable- Government Agency - 6 Month Initial Contract - Geelong Location - Hybrid Working Arrangement - Privacy & Data Protection Focus **The Role** Our Government Client is looking for a Privacy Project Officer to assist in the implementation of a range of ‘privacy-by-design’ solutions with respect to the claims...


  • Geelong, Australia HAYS Full time

    x9 positions available in Fed Gov with WFH flexible **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. Hays Recruitment have partnered with a leading Federal Government...


  • Geelong, Australia Talent International Full time

    australia greater geelong contract up to au$43.82 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for an Administration Officers, to join the Internal Review Team in assisting with enquiry management, administrative and data management activities. 12-month initial Labour...


  • Geelong, Australia City of Greater Geelong Full time

    **Lead Integrity and Review Officer**: **Job no**: 498579 **Work type**: Permanent Part Time **Classification**: MSP **Categories**: Governance & Legal **About the role** In this role, you will provide specialist advice in the development, implementation and promotion of fraud and corruption prevention strategies and be responsible for the internal...


  • Geelong, Australia Ritchie Bros. Full time

    The Office Operations Manager (OOM) is passionate about delivering best in class customer service and plays an integral role within the Australian team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Director of Operations & Field Operations Manager. This role is key to ensure...


  • Geelong, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** *** On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officers to join the Internal Review and Complaints team based in Richmond or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super. The team are responsible for handling resolution of...

  • Aps4 Admin Officer

    7 months ago


    Geelong, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a large Federal Government Agency in Geelong or Richmond, we are looking for experienced Admin Officers to join the team for a 12 month assignment. This role is Monday to Friday, 37.5 hours per week and will pay $43.824 per hour plus super. The APS4 Admin Officers will provide operational and...

  • Licencing Officer

    6 months ago


    Geelong, Australia HAYS Full time

    Licencing Officer for State Government Organisation in Geelong | Immediate Start **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a State Government Organisation, in the...

  • Security Officers

    6 months ago


    Geelong, Australia Ozland Group Solutions Full time

    Ozland Group Solutions is a national provider of Security Services including, but not limited to Commercial, Retail and Specialist Security Services. We are an employer of choice with robust policies, systems, procedures, and processes to support our staff and clients and pride ourselves on continuous improvement, teamwork, service delivery and ongoing...


  • Geelong, Australia HAYS Full time

    18-MONTH, CUSTOMER SERVICE, FEDERAL GOV ASSIGNMENT **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. Our Federal Government Client is currently seeking an APS3 Participant...


  • Geelong, Australia Chandler Macleod Full time

    **Mandatory: Australian Citizenship required to work within Federal Government** Our Federal Government client is seeking to engage an APS4 Administration Officer for a 18-month assignment with potential extension in Geelong. **About the Role** The position will provide operational and administrative support that is informed and directed by sound...

  • Office Manager

    2 months ago


    Geelong, Australia Contract Control Services Pty Ltd Full time

    The Office Manager plays an integral role within our team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Operations Manager. This role is key to ensure all office operational functions are executed professionally and in a timely manner. Effective interaction between Sales,...


  • Geelong, Australia City of Greater Geelong Full time

    **Animal Management Officer**: **Job no**: 498750 **Work type**: Permanent Full Time **Classification**: Band 5 ($76,355- $86,617 pa) **Categories**: Local Laws, Compliance & Regulation **About the role** This position acts as an Authorised Officer for Council, working as part of the Community Safety & Regulation Team. You will be responsible for...