Customer Service Case Manager

1 month ago


Parramatta, Australia people2people Full time

Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, world renowned global organisation Samsung Electronics, is looking for experienced, passionate and dedicated customer service professionals.

**THE ROLE**

As a case manager, you are responsible to study the end-to-end details of your cases, identify the best solutions that satisfies both your customers and the brand, and work with your customers to complete the solution.

**Your Key Responsibilities**:

- Managing Customer warranty claims and complaints
- Liaise with internal teams to reach swift resolutions
- Manage and submit refunds, returns and replacements
- Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers
- Working through your allocation on a daily basis and close as many cases as possible
- complete all training material on processes, systems and policies

**ABOUT YOU**
- Minimum 2 years of professional customer service experience
- Have a customer-first attitude
- Professional and dedicated
- Strong attention to detail
- Experience with SAP (desirable)

If this position sounds like the perfect role for you and your progression in customer service, please do not delay and APPLY NOW



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