Customer Service Case Manager

1 week ago


Parramatta, New South Wales, Australia people2people Full time

Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, world renowned global organisation Samsung Electronics, is looking for experienced, passionate and dedicated customer service professionals.


THE ROLE


As a case manager, you are responsible to study the end-to-end details of your cases, identify the best solutions that satisfies both your customers and the brand, and work with your customers to complete the solution.


Your Key Responsibilities:

  • Managing Customer warranty claims and complaints
  • Liaise with internal teams to reach swift resolutions
  • Manage and submit refunds, returns and replacements
  • Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers
  • Working through your allocation on a daily basis and close as many cases as possible
- complete all training material on processes, systems and policies

ABOUT YOU

  • Minimum 2 years of professional customer service experience
  • Have a customerfirst attitude
  • Professional and dedicated
  • Strong attention to detail
  • Experience with SAP (desirable)
If this position sounds like the perfect role for you and your progression in customer service, please do not delay and APPLY NOW

  • Parramatta, New South Wales, Australia people2people Full time

    Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, a world-renowned global organisation, is looking for experienced, passionate, and dedicated customer service professionals.The Role:As a case manager, you are responsible to study the end-to-end details of...

  • Case Manager

    1 week ago


    Parramatta, New South Wales, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? Assist customers to live independently in their home, keeping them safe and connected to their community.We are looking for a permanent full time Case Manager to join our caring and dynamic office team in Newington. Just Better Care Case Managers perform an integral role in...

  • Case Manager

    1 week ago


    Parramatta, New South Wales, Australia Toll Group Full time

    Company DescriptionGlobal Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Case Management

    1 week ago


    Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple Federal Government opportunities in Parramatta: APS6 $60.26/hour + super:- EL1 - $602.55/day + super:- 12-month contract with possibility of extension: Hybrid remote work (WFH), 2 days weeklyOur Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to...

  • Case Manager

    1 week ago


    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Strategy Policy and Commissioning- Location: Parramatta, NSW, AU, 2150- Req ID: 59232Case ManagerEngagement Support ProgramCVE Engagement and Support UnitLocation: Parramatta with flexible/hybrid optionsEmployment type - Ongoing Full-Time roleSalary - $101,947 pa - $112,849 pa, plus employer's contribution to superannuation and annual leave...

  • Case Manager

    1 week ago


    Parramatta, New South Wales, Australia Uniting Full time

    This role is responsible for effective delivery and supervision of the high-quality care to youth who are at risk of homelessness. This includes case management assistance using a strengths-based approach, partnering with clients to effectively meet their individual needs and work towards independence where appropriate, coordinating key processes and...

  • El1 Case Management

    1 week ago


    Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple Federal Government opportunities in Parramatta: EL1 $602.55/day + super:- 12-month contract with possibility of extension: Hybrid remote work (WFH), 2 days weeklyThe EL1 Case Management is an important team leadership position and will have delegated authority and responsibility to resolve issues and risks across wide-ranging...

  • Senior Case Manager

    1 week ago


    Parramatta, New South Wales, Australia Gallagher Full time

    Overview Senior Case Manager, Workers Compensation – work in Parramatta or Sydney CBD, NSW Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for experienced Case Managers to join us on our exciting journey. This is a career defining role, which...

  • Case Manager

    1 week ago


    Parramatta, New South Wales, Australia Link Group Full time

    **Overview With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence,...

  • Case Manager-2

    1 week ago


    Parramatta, New South Wales, Australia QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeProvide delivery of claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.Job Description:Case Manager - Managed Fund Claims (SI/Comcare)The Opportunity Make a positive difference supporting our customers. Competitive salary + bonus + benefits...

  • Case Manager

    1 week ago


    Parramatta, New South Wales, Australia Australian Barnardos Recruitment Services Full time

    35-hour work weekSupport children to stay in their home in a safe, stable, and caring family environmentAssist in enhancing parenting skills and family well-beingAbout the RoleBarnardos is seeking a full-time permanent Case Manager for the Intensive Family Preservation Team located in Cranebrook, NSWThe Case Manager will be responsible for:Providing...


  • Parramatta, New South Wales, Australia People2People Full time

    Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, is a world renowned global organisation, and are looking for experienced, passionate and dedicated customer service professionals. THE ROLE As a case manager, you are responsible to study the end-to-end...

  • Hsp Case Manager

    1 week ago


    Parramatta, New South Wales, Australia SSI Full time

    Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...

  • Case Manager

    1 week ago


    Parramatta, New South Wales, Australia Be Recruitment Full time

    Work for a reputable Not for Profit OrganisationBe part of a supportive and collaborative teamSalary up to $98k + benefits Be Recruitment is looking for a passionate and experienced Case Manager to join a reputable Not-for-Profit organisation in the Western Sydney area. If you have a heart for making a difference in the lives of children and young people,...


  • Parramatta, New South Wales, Australia Customer Service Barista Full time

    WHO ARE WEThe Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...


  • Parramatta, New South Wales, Australia Bolton Clarke Full time

    Full time perm role Mon-Fri | Parramatta Office location | Work close to home Competitive Salary + Super + KM reimbursement + $18,550 salary packaging Be supported in your role by a welcoming and experienced teamWith RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services...


  • Parramatta, New South Wales, Australia Launch Recruitment Full time

    Work from their beautiful offices in Parramatta Earn $36.30 per hour Multiple opportunities availableAbout the role:Based in Parramatta we have an opportunity for multiple Customer Service Representatives to join a friendly team providing service to customers experiencing suspicious or fraudulent activity on their banking products and providing responses to...


  • Parramatta, New South Wales, Australia Chandler Macleod Full time

    Location***- Parramatta, New South WalesCategory***- HealthSalary- $602 AUD - $602 AUD DailyPosted 07Nov2023Work type ContractContact Zoe EaglesReference BH153363Chandler Macleod is currently recruiting for anEL1 Case Management to work for one of ourFederal Government clients based inParramatta. The position is12-month contract role with the possibility of...


  • Parramatta, New South Wales, Australia people2people Full time

    Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for a Customer Service Team Leader to join the team.Duties and Responsibilities: Managing postpurchase customer cases raised on social channels endtoend adhering Samsung guidelines ie. Scripting and...


  • Parramatta, New South Wales, Australia QBE Insurance Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeHigh Complexity Case Manager Hybrid role 3 days working from home and 2 days in office either in Parramatta or Newcastle Access to our insurance and retail discounts from Day 18 weeks equal paid parental leave with super.The opportunityOur High Complexity Case Managers have the opportunity to work...