Technical Support Coordinator
3 weeks ago
**East Melbourne VIC 3002**
**$75000 - $85000 per annum**
**Full time**
- Our client, a prominent player in the insurance sector, is seeking a dedicated Technical Support Coordinator to provide critical IT support to their businesses. This role plays a pivotal part in ensuring the smooth operation of IT services for all locations in Australia and overseas operations.**Benefits**:
- Competitive salary package with performance-based incentives.
- Collaborate with industry experts and strategic partners.
- Supportive work culture promoting work-life balance.
- Opportunities for career advancement and skill enhancement
**Key Accountabilities**:
- Provide L1/2 Desktop support for incidents and work requests.
- Manage end user support, desktop operating systems, and Active Directory administration.
- Support Remote Desktop Services, network access, and desktop productivity software.
- Deploy and manage devices, ensuring desktop security and assisting with software installations.
- Prioritize and action incidents and requests promptly within agreed targets and SLAs.
- Coordinate with end users to enhance customer experience.
- Assist in policy, standards, and procedure development, contributing to the business case development process.
- Contribute to Disaster Recovery and IT Service Continuity plan improvement.
- Collaborate with support team members on BAU and Project activities.
- Manage user access lifecycle and provide statistics for forecasting budgets.
- Undertake post-incident reviews for priority incidents and provide regular activity reports to management.
**Technical Competencies**:
- Proven background configuring, supporting, and managing Windows environments.
- Ability to work effectively in a team.
- Consistent results delivery, even with mínimal supervision.
- Strong customer service focus and empathy.
- Excellent verbal and written communication skills.
- Ability to work within targets and deadlines.
- Adherence to guidelines and processes.
- Problem-solving skills with the ability to escalate as appropriate.
- Good knowledge of the organisation’s technical environment and operating platforms.
- At Fuse IT & Digital, we specialise in recruitment for the IT & Digital industries and actively source for a broad range of established clients. If you are a Developer, Business Analyst or any other IT professional looking for your next opportunity, we’d love to hear from you._
- If you know someone looking for a job, refer them to us and we’ll give you $500* if we find them a new role_
SCR-sean-ghadri
- #ChooseFuse
**Consultant**:
**Sean Ghadri**:
**Director of IT & Digital**:
- 0432 251 228
-
**Reference number**:
BH-29547
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