Administrative Officer, Victorian Civil and

6 months ago

Melbourne City Centre, Australia Court Services Victoria Full time

About us
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the role
- Identify customer needs and assist them in accordance with VCAT service and quality standards.
- Manage your workload, act on urgent matters as a priority and escalate complex matters as required.
- Maintain effective communication with stakeholders including customers, colleagues, management, VCAT Members and other service users.
- Provide in-hearing and customer service support as required in accordance with VCAT's service delivery standards.

About you
You are focused on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. Whatever it is, if you believe the characteristics below describe you, we want to hear from you
- Committed to delivering great service
- Excellent written and verbal communication skills
- Flexible and willing to work in a rapidly evolving environment
- Have common sense and good judgement
- Can work co-operatively with team members and clients
- Receptive to feedback and willing to learn and develop your skills
- High levels of responsibility for meeting service needs

How to apply
- resume
- a short cover letter

Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.

  • Case Officer, Victorian Civil and Administrative

    1 month ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Other / 2 x Ongoing & 1 x until 30 June 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $76,817 - $93,275 Occupation: Legal Reference: VG/VT1855_VT0246_C00493 - VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights...

  • Service Leader, Victorian Civil and Administrative

    7 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal **Salary**: $91,418 - $103,725 Occupation: Customer Service/Call Centre Reference: VG/VT0095A - Flexible work location - Work from home and from our CBD office (as required) - No two days are the same - work with a variety of different internal and...

  • Regional Administrative Officer, Victorian Civil

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / Ongoing Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/VT0142A - Opportunity to join the team at the VCAT community based venue in Frankston. - Regional Administrative Officer, VPS3,...

  • Service Leader, Victorian Civil and Administrative

    1 month ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 6 January 2026 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/C00327 - Exciting opportunity to develop management skills in a multidisciplinary team - Opportunity to manage a variety of roles...

  • Case Officer, Victorian Civil and Administrative

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/VT0036 - Ongoing, full-time, VPS 3 position VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human...

  • Service Support Officer

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / Ongoing, full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Administration/Secretarial Reference: VG/VG/VCAT/VT0144 - Opportunity to join the VCAT Team at our community-based venue in Bundoora - Ongoing, Full Time, VPS...

  • Business Services Officer, Victorian Civil and

    2 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $58,539 - $75,175 Occupation: Administration/Secretarial Reference: VG/VT2142B - Ongoing, full time, VPS 2 position **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide...

  • Facilities Officer X 2, Victorian Civil and

    7 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / 1x Fixed Term - 6 Month & 1x Fixed Term - 12 Month Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Facilities Management Reference: VG/VT0241_VT0245B - 2 x Full-time, VPS 2 positions - 1 x Fixed Term - 6 Month position & 1 x Fixed Term - 12 Month...

  • Service Officer X 4, Victorian Civil and

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Other / 1 x Ongoing,3 x Fixed term (to 30.6.24 & 30.6.25) Organisation: Victorian Civil and Administrative Tribunal **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/VT1856_VT2078_VT2084 - Service Officer VPS2 in VCAT Service Delivery Group’s Contact Centre - Work location: Hybrid...

  • Member Support Officer, Victorian Civil and

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Administration/Secretarial Reference: VG/VT2158 - With a keen eye for detail you will provide invaluable administrative support to VCAT members - Fast paced varied role with opportunity to work with a...

  • Deputy Registrar, Victorian Civil and

    6 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $92,332 - $104,762 Occupation: Legal Reference: VG/VT0096B - We are seeking a Deputy Registrar to join our Division to lead a team of staff and leaders responsible for the management of files from start to finish **About Us** The...

  • Registrar, Human Rights Division, Victorian Civil

    1 month ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 30 January 2026 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $109,730 - $132,764 Occupation: Legal Reference: VG/VT0034E - Manage a high performing team of dedicated staff - Use your excellent interpersonal, leadership and problem-solving skills **About us** The...

  • Service Officer, Victorian Civil and Administrative

    6 months ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About Us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier,...

  • Case Officer, Victorian Civil and Administrative

    1 month ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster,...

  • Legal Policy Officer

    7 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Full Time Ongoing Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $92,332 - $104,762 Occupation: Legal Reference: VG/VT0027B - Exciting opportunity to join VCAT’s Governance and Legal portfolio - Ongoing full time VPS 4 position - Operate within a dynamic environment that...

  • Bench Clerk, Victorian Civil and Administrative

    7 months ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About Us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier,...

  • Service Leader, Victorian Civil and Administrative

    1 month ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster,...

  • Member Support Officer, Victorian Civil and

    7 months ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier,...

  • Director, Project Management Office and Program

    2 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / Two years Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $157,356 - $180,115 Occupation: Projects Reference: VG/C00420 - Fixed-term, full time, VPS 6.2 position **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide...

  • Service Leader, Victorian Civil and Administrative

    7 months ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About the role - Lead a team of Service Officers and Team Leaders, who provide procedural and process information to VCAT users. - Coach and develop staff in a constantly evolving, high volume Contact Centre environment. - Create, design and improve processes that help Victorian's access information about VCAT's role and processes. The Service Leader role...