Customer Relations Consultant

2 weeks ago


Bedford Park, Australia BT Financial Group Full time

BT Financial Group (BT) is the wealth management arm of the Westpac Group and has been helping Australians protect, manage, and grow their wealth since 1969.
- Entry level opportunity with BT Financial Group (BT) for committed customer service super stars seeking a long-term career in financial services
- Full-time paid training provided
- Permanent full-time role based in Bedford Park

**How will I help?**

The Customer Relations Consultant is responsible for servicing all inbound contacts within a structured call centre environment from existing and prospective customer, employers and financial advisors regarding products and services offered by BT Financial Group.

The role responsibilities include but are not limited to:

- Answer inbound contacts and take ownership of all requests and ensure customer satisfaction
- High level of efficiency to deliver customer needs
- Ability to utilise multiple computer systems while speaking with customers
- Provide exceptional customer service for all internal and external customers
- Service existing policy holders and potential new customers
- Adhere to compliance needs

**What’s in it for you?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

You will have a passion for delighting customers with some technical skills or interest within banking. You enjoy working in a regularly changing environment and have the ability to think laterally to strive for the best possible outcome for business, customer, and external stakeholders.

You will have:

- Strong communication and interpersonal skills with ability to build relationships
- Exceptional verbal and written communication skills
- High level of attention to detail and accuracy
- Sound analytical and problem-solving skills
- Great customer service and admin experience

**What's it like to work there?**
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY**or **APPLY NOW**button.

**Do you need reasonable adjustments during the recruitment process?



  • Bedford Park, Australia BT Financial Group Full time

    **BT Customer Relations Consultant - Margin Lending - Are you a passionate communicator with a knack for building trust? - Build a long-term career in financial services - entry-level role with growth potential! Permanent full-time onsite role based in Bedford Park **How will I help?** BT, Australia's leading wealth management provider within the Westpac...


  • Bedford Park, Australia Randstad Full time

    Randstad are now taking applications for customer service professionals to join one of Australia’s largest banks within their Contact Centre team at Bedford Park!The core function of this role is to provide excellent customer service to all customers, primarily within the hardships space. You will be working in a dynamic and supportive team within a...


  • Bedford Park, Australia BT Financial Group Full time

    A fantastic opportunity to join a supportive and caring team culture - Bring your passion for customer service and help us achieve Westpac Vision - Full-time, 12-month fixed term position with the views of becoming permanent **How will I help?** Asgard Operations forms part of the Platforms Service and Operations business within BT Financial Group (BTFG)...


  • Bedford Park, Australia Westpac Group Full time

    **Hardship and Collections Consultant - Contractor** **Support Customers in moments that matter.** **How will I help?** Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in...


  • Bedford Park, Australia Westpac Group Full time

    **Hardship and Collections Consultant - Contractor **Support Customers in moments that matter. **How will I help?** Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in your...


  • Parramatta Park, Queensland, Australia Catholic Schools Parramatta Diocese Full time

    About the RoleWe are seeking an experienced Strategic Industrial Relations Consultant to join our Employment Relations team on a temporary full-time basis.This is an exciting and varied role where you will primarily focus on supporting enterprise agreement bargaining activities, along with providing professional industrial relations advice to leaders and...


  • Bedford Park, Australia Westpac Group Full time

    Hardship and Collections Consultant – Contractor Support Customers in moments that matter. How will I help? Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in your success...


  • Bedford Park, South Australia Randstad Full time

    Randstad is seeking experienced professionals to join the Contact Centre team at Bedford Park, a dynamic and supportive environment within one of Australia's largest banks. The core function of this role is to provide exceptional customer service, focusing on hardship-related inquiries.Key Responsibilities:Manage mortgage-related customer inquiries in a...


  • Osborne Park, Australia Eagers Automotive Full time

    Work for Australia's most exciting Electric Car Brand! - Career progression into a Service Advisor Role. - Northern Location - Osborne Park! We currently have a fantastic opportunity available at **Osborne Park** for a Customer Experience Consultant working exclusively with our EV brand, **BYD**. With our custom built, state-of-the-art facilities and...


  • Bedford Park, Australia Westpac Group Full time

    **Hardship & Collections Consultant (First Nations Identified Role) - REQ 55454** - Permanent full-time positions - Based at ParramattaHybrid working after 6 months **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role, you will be making outbound calls and...


  • Bedford Park, Australia Westpac Group Full time

    **Hardship & Collections Consultant (First Nations Identified Role) - REQ 55454** - Permanent full-time positions - Based at Bedford Park, SAHybrid working after 6 months **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role, you will be making outbound...


  • Bedford Park, Australia Westpac Group Full time

    **Hardships and Collections Officer** **Support Customers in moments that matter.** **How will I help?** Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in your success for...


  • Bedford Park, Australia Westpac Group Full time

    Hardship & Collections Consultant (First Nations Identified Role) - REQ 55454 Permanent full-time positions Based at Bedford Park, SA  Hybrid working after 6 months How will I help? Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role, you will be making outbound calls and...


  • Parramatta Park, Queensland, Australia Employers Mutual Full time

    Employers Mutual is a leading workers compensation and personal injury claims management business. Our goal is to provide ongoing support during the return-to-work journey, helping individuals regain their lives.We continue to experience growth, now employing over 4,000 dedicated staff members. We foster a culture that promotes learning, ensuring a long-term...


  • Bedford Park, South Australia Randstad Full time

    Role OverviewRandstad is now accepting applications for a Customer Service Representative to join one of Australia's largest banks within their Contact Centre team at Bedford Park. This role offers an exciting opportunity to provide excellent customer service to all customers, primarily within the hardships space.Key Responsibilities:Manage inquiries for...

  • Change Manager

    6 months ago


    Sydney Olympic Park, Australia INDEX Consultant Full time

    **About INDEX Consultants**: INDEX Consultants delivers technology solutions to drive business success. We are part of a $6.9B Tokyo-based global group, with Australian offices in Melbourne, Sydney, Canberra and Brisbane. We take great pride in being trusted advisors to the Public, Financial Services, Energy & Resources, Health and Education...


  • Bedford Park, South Australia Randstad Full time

    Randstad is seeking experienced professionals to join the Contact Centre team at a leading Australian bank in Bedford Park. This role involves delivering exceptional customer service, primarily within the hardships space. You will be part of a dynamic and supportive team, working in a culture and environment that fosters growth and development.Manage...


  • Erskine Park, Australia Linfox Full time

    Job no: 757547 Work type: Full time **Location**: Erskine Park - NSW - Australia Applications close: 22 Oct 2024 11:55 PM AUS Eastern Daylight Time Here at Linfox, we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in...


  • Bedford Park, South Australia Randstad Full time

    Job Opportunity in a Dynamic Contact Centre TeamRandstad is seeking skilled professionals to join one of Australia's largest banks in their Contact Centre team at Bedford Park.About the RoleThe primary function of this position is to provide exceptional customer service, primarily within the hardships space. You will be part of a dynamic and supportive team...


  • Bedford Park, South Australia Randstad Full time

    Professional Opportunity at RandstadWe are seeking highly skilled individuals to join our client's Contact Centre team in Bedford Park.The primary function of this role is to provide exceptional customer service, focusing on handling inquiries related to customers' mortgages. You will be part of a dynamic and supportive team within a unique culture and work...