Hardships and Collections Consultant

2 weeks ago

Bedford Park, Australia Westpac Group Full time

Hardship and Collections Consultant – Contractor

Support Customers in moments that matter.

How will I help?

Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in your success for now and for your future. We are looking for people who care about people, to join our team.

As a consultant your role will entail:

  • Assisting our customers who are going through financial distress.
  • Engage with customers proactively and empathetically through outbound and inbound calls.
  • Provide guidance and support to our customers.
  • Provide the best solutions to help bring our customers back to financial well-being.

What’s in it for me?

You will experience being part of team who participate, share ideas and work together towards the same goals and success. You will be well trained and supported through your journey now and in the future and be part of a flexible, diverse, and inclusive culture.

We value our employees and strive to provide a work environment that offers numerous benefits:

  • Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.
  • A supportive and inclusive workplace culture that values diversity and promotes collaboration.
  • Access to innovative tools and technologies to enhance your productivity and decision-making.

What do I need?

To excel in this role, the following experience is required:

  • Strong communication skills.
  • Self-motivated and accountable.
  • Ability to handle stressful situations and deal with calls in an empathetic manner.
  • Balanced decision-making.
  • Call Centre inbound and outbound calls or equivalent experience (desirable)
  • Interpersonal and collaborative skills
  • Strong negotiation skills
  • Ability to multitask 
  • Adherence to regulations

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive contractual rates and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. 

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.  

*Please note that this role will be contracted via Manpower, working onsite at Westpac

A vital part of making our recruitment process more efficient are our Culture Fit Assessment & Video Interviews. Please complete your Culture Fit Assessment followed by the video interview, when you receive the invitation, in order for your application to be considered.

Do you need reasonable adjustments during the recruitment process?

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, contractors, employees, and community.

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ContingentTalentAcquisition@westpac.com.au

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