Customer Experience Representative
23 hours ago
Randstad is seeking experienced professionals to join the Contact Centre team at Bedford Park, a dynamic and supportive environment within one of Australia's largest banks. The core function of this role is to provide exceptional customer service, focusing on hardship-related inquiries.
Key Responsibilities:
- Manage mortgage-related customer inquiries in a timely and professional manner
- Respond to customer queries with empathy and urgency
- Develop solutions for hardship calls while maintaining a high level of professionalism
- Identify opportunities to enhance the customer experience
- Contribute to the continuous improvement of customer service standards
Requirements:
- Strong background in handling challenging customer interactions
- High level of empathy and resilience
- Professionalism and attention to detail when handling inbound and outbound calls
- Proven examples of excellent customer focus and dispute resolution skills
- Able to work a rotating roster between 8am-8pm Monday-Saturday
Benefits:
- Enjoy flexible working hours with onsite parking at Bedford Park
- Competitive salary of $37.66 per hour
- Opportunity to work within a leading banking institution
- Full-time hours provided, with potential for permanent employment
- Access to multiple benefits and discounts
About Randstad:
We are passionate about providing equal employment opportunities and embracing diversity. We actively encourage applications from diverse backgrounds.
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