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Customer Experience Representative

1 month ago

Bedford Park, South Australia Randstad Full time

Randstad is seeking experienced professionals to join the Contact Centre team at Bedford Park, a dynamic and supportive environment within one of Australia's largest banks. The core function of this role is to provide exceptional customer service, focusing on hardship-related inquiries.

Key Responsibilities:

  • Manage mortgage-related customer inquiries in a timely and professional manner
  • Respond to customer queries with empathy and urgency
  • Develop solutions for hardship calls while maintaining a high level of professionalism
  • Identify opportunities to enhance the customer experience
  • Contribute to the continuous improvement of customer service standards

Requirements:

  • Strong background in handling challenging customer interactions
  • High level of empathy and resilience
  • Professionalism and attention to detail when handling inbound and outbound calls
  • Proven examples of excellent customer focus and dispute resolution skills
  • Able to work a rotating roster between 8am-8pm Monday-Saturday

Benefits:

  • Enjoy flexible working hours with onsite parking at Bedford Park
  • Competitive salary of $37.66 per hour
  • Opportunity to work within a leading banking institution
  • Full-time hours provided, with potential for permanent employment
  • Access to multiple benefits and discounts

About Randstad:

We are passionate about providing equal employment opportunities and embracing diversity. We actively encourage applications from diverse backgrounds.