Data and CRM Leader

4 weeks ago

Melbourne, Australia Swinburne University of Technology Full time

The Swinburne University of Technology Advancement Office is looking for a Data and CRM Leader to join their team, to support the growth of the Philanthropy and Alumni Engagement programs. The Data & CRM Leader is a key member of the Advancement Operations (AO) team, reporting to the Manager, Advancement Operations.

The Data and CRM Leader is key part of the Advancement team and is responsible for developing a high-level in-depth knowledge of Advancement business systems and processes quickly, and as leader supporting a small team, manage a pipeline of reporting and data and operational service requests designed to underpin the Advancement strategy.

To be successful in the role, the Data and CRM Leader will have a high level of emotional intelligence; have a proven track record of project management, to lead and support projects across the Advancement Operations, mature stakeholder management skills and value professional/personal development.

**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:

- Excellent interpersonal skills and experience with working in a customer service environment, demonstrating a commitment to providing a delightful client service experience.
- Demonstrated experience in using analytical and complex problem-solving skills to design outcomes that meet business objectives.

**Qualifications**
- A degree with subsequent relevant experience; or extensive experience; or an equivalent combination of relevant experience and/or education/training

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience.
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Sunday 16th April 2023, 5pm**

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

**Equity and Diversity**
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

**Aboriginal and Torres Strait Islander Applicants**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_
LI-SW

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