Team Leader

2 weeks ago

Melbourne, Australia Data#3 Limited Full time

**Job Summary**:

- Data#3 is seeking an experienced Team Leader to join our Licensing Customer Support team based in Melbourne.

Date Listed:
Job Ref:
**Job Type**:
**Location**:
23/04/2024

KAWI111535

Permanent

Melbourne
- **Work for an HRD Employer of Choice winner for 9 years in a row**:

- ** Join a company with HEART**:

- ** Flexible working with WFH options**

**Who is Data#3?**

Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

**The Role**

As a Customer Support Representative Team Leader at Data#3, you will drive and champion a team within our Software Solutions business, with high energy and out of the box thinking. Your ultimate goal is to lead, coach, manage and develop the team to ensure high quality and reliable sales and administrative support to Account Executives and Account Managers are achieved.

**What will you do?**
- Lead Customer Support Representative team to ensure all tasks are actioned within agreed timeframes.
- Coordinate the Customer Support Representative Team, including annual leave, absences ensuring adequate cover for the business to have minimum impact.
- Lead, coach, manage, develop and provide feedback to the team to ensure both business and personal goals are met.
- Report on overall team performance to Licensing Sales Manager and Sales Operations Manager.
- Work with the National Team Leader team and Sales Operations Manager to enhance and improve Customer Support Representative services back into the business.
- Plan, set and review Customer Support Representatives in line with our Organisational Development & HR performance process.
- Actively develop team strengths and work on development opportunities.
- Identify team goals and evaluate team progress.
- Work with sales teams to ensure accurate order and quote processing.
- Organise team initiatives and celebrate team and individual successes.

**We are looking for someone who demonstrates**:

- A minimum of 2 years’ experience in a customer focused or administrative support role ideally in an ICT environment.
- Ability to lead a successful support team.
- People management skills.
- Prior working history or knowledge of the IT industry (desirable).
- High level of commercial acumen.
- Intermediate to advanced level of computer literacy, including Microsoft Office suite (Word, Outlook, Excel, PowerPoint).
- A good understanding of CRM systems (Salesforce desirable).
- Excellent organisation skills and the capability to coordinate and drive execution with a sense of urgency and attention to detail.
- Effective communication and creative problem solving when managing various individual profiles.
- Able to work in a fast-paced and changing environment, where you are empowered to be part of the change.
- Passion for continuous improvement.
- Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements._

Job Reference: KAWI111535

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