Customer Service Representative

3 weeks ago

Sydney, Australia Interface, Inc. Full time

Customer Service Representative - Minto Based

Who we are

We are a market-leading flooring manufacturer seeking a Customer Service Representative to join our sales team.

Interface, Inc. is a global flooring company specializing in carbon neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora® rubber flooring. We help our customers create high-performance interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet. Our mission, Climate Take Back, invites you to join us as we commit to operating in a way that is restorative to the planet and creates a climate fit for life.

Position Purpose

Areas of Responsibility
- Develop rapport with Customers
- Provide product and sales support to the sales team and customers with a focus on CRM administration
- Conduct account tasks for clients including processing of orders/ credits, stock procurement, and coordination of deliveries to meet project installation deadlines.
- Plays an active role in maximising sales and cash flow results by optimising proactive order management, stock allocation and shipping of orders.
- Follow company guidelines to ensure customers remain committed to taking delivery of orders as per agreed delivery dates. Negotiate the needs of storage, fees, invoicing with customers.
- Drive positive relationships through interfacing with the Planning, Sales, Dispatch, Production and Quality Teams to ensure the customer needs are met.
- Demonstrate safe working behaviours

Qualifications and Experience required
- Minimum 2 years’ experience within a similar role
- High level of oral and written communication skills
- Polished and professional demeanour
- Experience in a fast paced, customer focused environment
- Experience using CRM
- Strong Computer Skills
- JDE/SAP preferred
- Accurate data entry with high attention to detail

Our Benefits
- You will be provided with competitive remuneration
- Annual bonus
- WFH options
- At INTERFACE, we provide parking on-site.
- Gym membership and Health insurance discount, Yearly flu shots and more
- You will be part of a diverse and vibrant team with an excellent culture.

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