Licensing Representative

5 hours ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Licensing Representative
- Licensing & Funds**

**Grade**: Clerk grade 3/4

**Duration**: Various temporary positions up to 12 months

**Location**: Parramatta and Gosford

**Closing Date**: Monday 14 August [9:59am]

**Multiple vacancies across several teams including**:

- Building, Business & Workplace Safety

We will also be creating a talent pool for future ongoing and temporary opportunities.

**About us**

Better Regulation Division (BRD) works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities.

The Licensing & Funds stream within BRD delivers a diverse range of regulatory schemes to enable individuals, businesses and organisations to operate in NSW while assuring the community that the requirements of the law are being met. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

**About the Role**

**This role is responsible to**:

- Update and maintain records and databases, complying with service delivery systems and processes, ensure that all information is accurate, stored correctly and accessible.
- Educate clients/customers on their rights and responsibilities, requirements and services available to raise community awareness and ensure compliance with legislation and/or processes.
- Review and advise on more complex matters and/or ensure these matters are appropriately referred and/or escalated to relevant business areas.

**Key challenges of the role**:

- Working in a high workload regulatory environment with competing priorities, delivering all customer service activities, administration and processing tasks in line with agreed standards and tight timeframes, while maintaining accuracy and attention to detail.
- Working flexibly with a mobile mindset, adaptable through change, and able to cross train to move from one team to another and adjust to changing workloads as directed.
- Exercising tact, professional judgement and, sensitivity when responding to culturally and /or linguistically diverse customers.

As a condition of employment, you will be required to undertake security baseline vetting.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Closing Date: Monday 14th August [9:59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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