Customer Service Representative

**Customer Service Representative - Driver Tester (Botany Service Centre)**
**Salary: Service NSW Grade 5 ($81,475 - $85,625 plus employer's contribution to superannuation and annual leave loading)**
**Location: Botany Service Centre**
**Employment Status: Full-time, ongoing**

We are currently recruiting for a Customer Service Representative - Driver Tester at our Botany Service Centre.

**About the opportunity**:
Our Customer Service Representative - Driver Testers facilitate a variety of customer transactions, with their primary responsibility being the evaluation of applicants for new or renewed licences to make sure they meet the required standards to be safe drivers.

Day to day, you may be required to conduct multiple 45-minute in-car tests, help our customers in our service centre and undertake administrative support activities.

**Key accountabilities**:

- Provide timely, high quality customer service, which is consistent with Agency values and DNA, to deliver a positive customer experience
- Conduct driving tests and advise applicants of the outcome, including relevant details of performance and deficiencies in accordance with established Agency standards
- Establish effective customer relationships through quickly establishing rapport, understanding different customer needs, drivers, and motivations, and modifying approach to facilitate a positive customer experience
- Identify and mitigate risks to ensure optimal road safety to customers and the broader community
- Provide a range of administrative and support services to meet business needs using relevant systems and reference materials
- Contribute to continuous improvement, including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace that support organisational and government objectives and improve customer experience

**Additional job specific essential requirements for this role**:

- An unrestricted Australian driver licence for the preceding three years (excluding a provisional or learners’ licence)
- A satisfactory driving record. Your traffic record will be verified during the recruitment process.
- Ability to proficiently drive a manual vehicle. You will be required to pass a 90 question Driver Knowledge Test and supply a manual vehicle to complete a Manual Practical Driving Test.
- Due to the safety requirements of this role, an offer of ongoing employment is contingent on your ability to successfully complete the provided driver testing training.

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service, and an expanding network of service centres. We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.

**Hours of work**

Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre here Find a Service NSW location

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30 -3:30 (Saturdays). In some situations, you may be required to work during these hours.

**How to apply**:
**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.