Customer Service Representative

3 days ago

Sydney, Australia PERSOLKELLY Full time

Our client is seeking savvy Customer Service Representatives that will primarily be responsible for the company's most valuable clients in the logistic and freight division.

Customer Service Representative
- Working for a recognised and industry leading airline.
- 3-month initial assignment with possibility for extension.
- Located in Mascot.
- On-site parking available and public transport is near.
- $35-$40 + super per hour

**ABOUT THE ROLE**

Our client is a market-leading airline and one of the strongest brands in Australia. They pride themselves in delivering excellent customer service to their clients whilst driving strong employee engagement through team collaboration and a supportive management team.

Due to significant growth, they are seeking savvy Customer Service Representatives that will primarily be responsible for the company's most valuable clients in the logistic and freight division. This role would suit someone with previous experience in a customer service or call centre role.

Our client is located in Mascot and on-site parking is provided however public transport is also close by.

**KEY DUTIES**:

- Managing a high-volume of inbound and outbound calls to various company partners and stakeholders.
- Triaging customer calls and obtaining the necessary information.
- Investigating and providing a solution to various queries regarding logistics, delivery, and shipping for high-value clients.
- Fostering a positive relationship in all customer interactions.
- Liaising with different representatives from the airline's multinational clients to manage logistics and freight.

**REQUIREMENTS AND IDEAL PROFILE**:

- Previous contact centre or similar experience is desired.
- Attention to detail and time management skills.
- Excellent communication and customer service skills.
- Police and background checks required.

**HOW TO APPLY**

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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