Support Account Manager

2 weeks ago


Canberra, Australia Oracle Full time

Support Account Manager -Renewal Sales-2300040S

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

Ready for the next step in your career? If you are enthusiastic, commercially astute, motivated with a history of strong client engagement, and are now looking for a team to support you in your career goals, then keep reading.

If you have a couple of years under your belt in a sales environment, and are looking for a seasoned, supportive team with the capability and commitment to help you grow and be successful in your next role, this might just be the role for you.

Your previous successes have come from building strong and lasting customer relationships,

To be successful in this role, you will pride yourself on nurturing and building relationships.

This is an exciting opportunity to join our Premier Support Renewals team work with a wide range of customers across the Oracle product offering.

Through your superior customer relationship skills you will develop and maintain business relationships within designated accounts to maximize clients use of the support services available and customer satisfaction while protecting and enhancing support revenue streams.

**You will be responsible for client retention and renewals through**:

- Growing and nurturing client relationships with Named/Enterprise accounts; maximising revenue, minimising cancellations & backlog
- Positioning the value of support to each customer to protect & grow support revenue streams
- Encourage customers to maintain software currency, refresh their hardware and migrate to Oracle Cloud products
- Preparation of annual support renewal orders in accordance with customer contracts and business practices.
- Accurate sales forecasts
- Work closely with partners where required to maximise renewals
- Leverage and align with all relevant stakeholders within Oracle to facilitate timely and compliant renewals
- Resolve debtors issues on support renewal invoices where they relate to support issues
- Responsible for processing of license migrations, assignments, legal name changes etc within designated territory
- Work with license sales teams to maximize XLOB opportunities
- Onsite customer visits where necessary

**Relevant Training and Experience**
- Previous exposure to a B2B sales and/or Account Management environment, preferably in an IT related industry
- Proven sales / account management record
- Outstanding communication coupled with excellent time management and organizational skills.
- Demonstrated Customer Service skills
- Contracts negotiation experience
- Proven analytical, negotiation and problem solving skills
- Competency with Excel, Word & systems
- Confidence to engage in all areas of the business
- Ability to travel where required
- Eligibility to work in Australia without sponsorship

**Detailed Description and Job Requirements**

Drive the renewal of Oracle's contracts to existing customers.

Responsible for timely renewals for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

**Job**: Sales

**Location**: AU-AU,Australia-Canberra

**Job Type**: Regular Employee Hire

**Organization**: Oracle



  • Canberra, Australia Hewlett Packard Enterprise Full time

    Account Support Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. We currently have an exceptional opportunity for an Account Support Manager to provide support to our Federal Government Customer base. In this role, you will perform a range of activities depending on customer need. You will...


  • Canberra, ACT, Australia Hewlett Packard Enterprise Full time

    Account Support ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.We currently have an exceptional opportunity for an Account Support Manager to provide support to our Federal Government Customer base. In this role, you will perform a range of activities depending on customer need. You will act as a...


  • Canberra, Australia NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...


  • Canberra, ACT, Australia Oracle Full time

    Support Account Manager -Renewal Sales SApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsReady for the next step in your career? If you are enthusiastic, commercially astute, motivated with a history of strong client engagement, and are now looking for a team to support you in your career goals, then...


  • Canberra, Australia ServiceNow Full time

    **Company Description** ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable...


  • Canberra, Australia ServiceNow Full time

    **Company Description** ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable...


  • Canberra, ACT, Australia ServiceNow Full time

    Company DescriptionServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and...


  • Canberra, ACT, Australia ServiceNow Full time

    Company DescriptionServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and...


  • Canberra, ACT, Australia ServiceNow Full time

    Job DescriptionWhat you get to do in this roleServiceNow is seeking highly motivated and professionals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.The SAM will be delivering both proactive and reactive services and act...


  • Canberra, Australia ServiceNow Full time

    Job DescriptionWhat you get to do in this roleServiceNow is seeking highly motivated and professionals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.The SAM will be delivering both proactive and reactive services and act...


  • Canberra, ACT, Australia Servicenow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Canberra, ACT, Australia Servicenow Full time

    Company Description At Service Now, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Canberra, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Account Manager

    2 months ago


    Canberra, Australia JML Plumbing & Gas Full time

    **Account Manager**: **Company Overview**: JML Plumbing & Gas is a reputable leader in the plumbing and gas industry, serving residential and commercial clients with excellence and integrity. Our team is committed to delivering high-quality services while fostering a positive and collaborative work environment. **Position Overview**: - oriented...

  • Account Manager

    1 day ago


    Canberra, Australia JML Plumbing & Gas Full time

    **Account Manager**: **Company Overview**: JML Plumbing & Gas is a reputable leader in the plumbing and gas industry, serving residential and commercial clients with excellence and integrity. Our team is committed to delivering high-quality services while fostering a positive and collaborative work environment. **Position Overview**: - oriented...

  • Accounting Manager

    1 week ago


    Canberra, ACT, Australia Tcr Group Full time

    Headquartered at Brussels Airport (BRU-Belgium), TCR is the global leading provider of turnkey solutions for aviation Ground Support Equipment (GSE).TCR offers expertise in rental and operational leasing of GSE, maintenance, ramp assistance and fleet management.TCR employs approx.1,600 people globally and is present in over 200 airports in Europe, South-East...

  • Account Manager

    1 week ago


    Canberra, ACT, Australia JML Plumbing & Gas Full time

    Account Manager:Company Overview:JML Plumbing & Gas is a reputable leader in the plumbing and gas industry, serving residential and commercial clients with excellence and integrity. Our team is committed to delivering high-quality services while fostering a positive and collaborative work environment.Position Overview:- oriented professional to contribute to...

  • Account Manager

    5 days ago


    Canberra, Australia CyberCX Full time

    A minimum of 3 years account management and customer-focused solutions exp - Exceptional customer relationship and negotiation skills - A record of consistently exceeding quota **About Us** CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to...

  • Account Manager

    1 week ago


    Canberra, ACT, Australia CyberCX Full time

    A minimum of 3 years account management and customer-focused solutions exp Exceptional customer relationship and negotiation skills A record of consistently exceeding quotaAbout UsCyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises...


  • Canberra, ACT, Australia LDK Healthcare Full time

    Management Accounting & Budgeting (Accounting) Our vision is to build the most loved seniors' communities in Australia, driven by our One Move Promise. LDK values Love, Decency, and Kindness, placing our residents at the heart of everything we do. Here, you'll experience a 5-star employee journey, industry-leading engagement scores, and exciting growth...