![Probe CX](https://media.trabajo.org/img/noimg.jpg)
Customer Service Agent
4 weeks ago
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
The Role
Key details- Position: Customer Service Agent- Start Date: Monday 18th September 2023- Weekly Hours: Part-time - 25 - 35 hours per week.- Centre Hours: Rotating roster Monday to Sunday 6:00 am - 12:00 am (Full availability required)- Location: 485 La Trobe Street, Melbourne - Hybrid after 1 month of paid training and KPI’s met.- Training: Monday - Friday 9 am - 5 pm (Full availability required)- WFH Hardware Requirements:
- Windows 10 based PC and Monitor or Window 10 Laptop with an i5 processor and 8GB RAM or equivalent. Anti-Virus installed and Windows Defender switched on with a reliable internet connection. You will also be required to provide your own headset with a microphone. Please note Apple Mac computers are not compatible with our systems
We are looking for people who are:
- Passionate about delivering exceptional customer service and contributing to the team's success-
- Possesses exceptional customer service skills, quickly building rapport with customers and demonstrating empathy- Proficient in computer skills, including navigating multiple webpages while on the phone with customers- Exhibits strong problem-solving and conflict resolution skills, with meticulous attention to detail- Displays excellent time management skills, a positive and resilient attitude, and a strong work ethic.
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
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