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Onepass - Customer Service Agent

4 weeks ago

Melbourne City Centre, Australia Probe CX Full time

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

In this role, you will be chatting with OnePass customers, making sure they have all the information they need, feel they are being heard and actions are being taken. Think of it as making a 5-minute friend every 5 minutes. You will be a peacemaker. A quick thinker. You will thrive on solving the tricky stuff. You’ll know your way around a computer. You will think inside and outside of the box.

OnePass is Australia’s newest and most exciting membership that bringing together your favourite brands to offer their members amazing benefits.

Key Details- Multiple Full-time and Casual positions commencing 20th February 2023- Monday - Friday 8am - 8pm, Saturday 8am - 5pm and Sunday 9-5| Rotating Roster | FULL AVAILABILITY REQUIRED- 5 days of full time on-site paid training 9 am - 5 pm - full availability and attendance required- Located at 485 Latrobe Street, Melbourne (Hybrid WFH/office role post training)

Key Responsibilities- Ensuring targets are achieved for quality assurance- Data entry with high accuracy

Culture & Benefits- Hourly rate + On Target Earnings (based on reaching KPI’s)- Hybrid working model (WFH and in Melb CBD office)- Ongoing coaching and support- Fun and interactive workplace culture- Incentives/reward and recognition programs

**Requirements**:
- Able to attend training on-site- Ability to work a hybrid working model including WFH and on-site.- Experience working directly with clients- Substantial experience within similar role- 2 years plus experience in a customer service/sales position or related industry preferred- We’re looking for call centre agents who have represented retail brands.

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

clusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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