Service Centre Operations Manager
6 months ago
Emerson is a trusted partner in the world's most crucial industries to address the biggest challenges of modern life. We cater to a wide range of industries including water, mining and minerals, and oil and gas industries. As a Service Centre Operations Manager, you will pro-actively lead the development & growth of the Service Centre Services business throughout Australia & New Zealand focused on the NRC, QSR and Flow Calibration Center by delivering Service operational excellence & renewing and expanding existing Services agreements.
**In This Role, Your Responsibilities will be**:
- Manage the Service center operations for Australia and New Zealand including:
- Ethical business conduct
- Quality of service delivery
- Service Centre business profitability
- Resource planning
- Staff development
- Customer satisfaction
- Negotiate, renew and expand existing Service Centre contracts.
- Develop new Service Centre products and capabilities to address customer demand (in conjunction with Services Business Development Manager (BDM)).
- Liaise closely with sales or BDMs and others (e.g. Key Account Managers) on future developments and roadmaps that affect installed base.
- Ensure and develop Service Centre processes, quality & documentation.
- Provide instrument service technical expertise for Service Centre employees, Sales Engineers, Regional Managers and other staff.
- Provide information and discuss effective strategies for Service center business.
- Establish best practices for the Service center Operations team and implement standards and procedures across ANZ to ensure consistency and optimisation.
- Manage the Service center Technicians certification and training. Ensure that the training delivery plan is executed and met.
- Provide leadership in HSE standards and performance.
**Who You Are**
You Identify and seize new opportunities. Provide timely and helpful information to others across the organization. Establish and maintain effective customer relationships. Show personal commitment and take action to continuously improve.
For This Role, You Will Need:
- Degree in an Engineering or Science related field.
- Project Execution, product and technical experience or relative trade experience.
- Commercial/Terms experience with strong discernment.
**Our Offer to You**:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent
**Our Commitment to Diversity, Equity and Inclusion**
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
**WHY EMERSON**
**Our Commitment to Our People**
**At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.**
**We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.**
**At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently.
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