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Conflict Resolution Specialist

1 month ago

Brisbane, Queensland, Australia Public Sector People Full time

About Public Sector People

We are recruiting on behalf of a State Government Department for a Dispute Resolution Officer role.

This is a temporary position with potential for extension. The Dispute Resolution Officer plays a vital role within the dispute resolution team, supporting the team in meeting complaint resolution targets, delivering exceptional customer service by building rapport with all parties involved, engaging with diverse communities, and ensuring effective electronic record-keeping.

Benefits of the Role:

  • Short-Term Contract + Possible Extension
  • State Government Department
  • Central Brisbane CBD Location
  • $65.17 per hour + Super - Competitive Salary
  • Full-Time Hours

Key Responsibilities:

  • Interpret legislation and apply knowledge of the Anti-Discrimination Act 1991 and Human Rights Act 2019 to resolve complaints using sound judgement and minimising risk.
  • Conduct effective dispute resolution processes including conciliation conferences to achieve organisational complaint resolution goals.
  • Build and maintain effective relationships with diverse complaint parties, colleagues and managers.
  • Manage multiple tasks, including administrative and file management tasks, to achieve performance objectives with minimal supervision.
  • Clear, confident, adaptable and respectful communication, negotiation and facilitation skills, including the ability to communicate with people in conflict.

About You:

  • Previous Government experience in Local, State or Federal Government desirable.
  • Previous experience interpreting and applying legislation.
  • Self-motivated, highly organised and able to work autonomously under limited supervision or direction.

Sensitivities of the Role:

This role involves frequent exposure to personal and confidential information which may be challenging. It is essential to handle this information with great care and sensitivity. The ideal candidate will possess strong resilience, tact, and effective strategies for managing potentially stressful or distressing situations.