Client Service Account Representative-graduate or

7 months ago

Melbourne, Australia Private Person Full time

Position**:Client Service Account Manager-Graduate or Early Career**

Location**:Melbourne**

Duration**:Permanent Full Time**

No. of Positions**:Two**

Translationz is a language services company providing translation and interpreting services across Australia.

Our client relationships are essential to our continued rapid growth. We’re looking for a dedicated, ambitious and personable account manager to foster strong relationships with our clients’ accounts and serve as a main point of contact.

**Objectives of this Role**
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Develop a thorough understanding of our services to best support our client requirements and needs
- Support other Translationz team members

**Daily and Weekly Responsibilities**
- Manage inquiries and requests from customers and address their needs
- Proactively reach out to prospective clients
- Work with the team allocating resources to assignments.
- Work with other internal team members to discuss progress and find new ways to develop solutions to meet customer needs and objectives
- Produce reports for clients
- Identify new and renew opportunities and communicate with management and client services team
- Collaborate with internal teams and clients to ensure successful onboarding and project delivery
- General Administration

**Skills and Qualifications**
- New graduate or professional up to three years’ experience in a similar role
- Internship or professional experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent attention to detail and organisational skills
- Strong time management skills
- Strong interpersonal skills and team player
- An enjoyment and passion for managing client accounts and securing new clients.

**Preferred Qualifications**
- Proven track record of meeting or exceeding targets and receiving positive customer feedback
- Positive attitude and strong desire to serve all stakeholders
- Strong organisational skills and ability to work well with others and prioritise workload
- A bonus is to be fluent in a language other than English, but not required.
- Positive, friendly and enthusiastic person
- Self-motivated and results orientated

**Please Provide**

A short cover letter on why you are interested in this position your resume your suburb of residence (where you live).

Note: Only short-listed applicants will be contacted.

Prior to commencing the position, criminal background checks, COVID vaccination records and drug testing may be required.

All applicants must be authorised to legally work in Australia.

Work Remotely
- Hybrid work

**Job Types**: Full-time, Permanent, Graduate

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Location: In person

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