Client Service Specialist

3 months ago

Melbourne, Australia Marsh McLennan Full time

**Client Service Specialist**.

**Prime reponsibilities**:

- In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.
- Working under the umbrella of operations you will help drive standardisation of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

**Responsibilities**:

- Consistently use the required IT Applications to maintain compliance, accuracy and workload, contributing to resource allocation and process improvement.
- Ensure timely and accurate production/processing of client transactions.
- Support the achievement of high levels of client satisfaction through effective administrative support to Account Executives and Senior Account Executives.
- Support effective working relationships with clients and insurers as required by A/C Executive/Senior A/C Executive.
- Ensure that accurate up to date records on all clients are maintained at all times.
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients.
- Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation.
- Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers.
- Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation.
- Adhere strictly to the Company's Quality practices and other systems and procedures.
- Comply fully with the Company's Errors and Omissions avoidance policy.
- Other duties as may be required from time to time.

**Skills and Competencies**:

- Collaboration - Acts as a connector between Broking and Operations, bring colleagues together to bring the best of the enterprise to client solutions.
- Initiative - Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with mínimal yet appropriate reference back to manager/supervisor.
- Productivity & Efficiency - The efficient and timely completion of routine and assigned tasks to support internal and external client demands and the implementation of major projects.
- Technology - Understands and effectively applies the Company’s specialised technology resources to meet objectives and satisfy client needs.
- Organisation - Considers future client needs and plans accordingly to make available sufficient resources. Consistently operates with a highly self-organised style to produce accurate work on time; organises group tasks and resources on behalf of the team; efficiently implements instructions delegated by manager/supervisor; produces work with the confidence of manager/supervisor.
- Communication - Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
- Innovation - Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products and services. Maintains an openness to experiment with alternative approaches.

**What you need to have**:

- High School Certificate or equivalent.
- Experience in a similar broking/operational role is preferable but not mandatory.
- Minimum Tier 1 ANZIIF Broking License is preferable but not mandatory.
- Fresh Graduates are encouraged to apply.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $70,000.00 per year

Work Authorisation:

- Australia (required)

  • Client Services Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Pace Appointments Full time

    Client Services Specialist (International Freight Forwarding) Company Overview: Pace Appointments is representing a prominent International Freight Forwarder seeking a dedicated Client Services Specialist to enhance their dynamic customer support team. Role Overview: An exciting opportunity has arisen within a busy Client Services Department due to...

  • Client Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia SERVICE HERO CONSULTING LLC Full time

    Customer Service RepresentativeCustomer Service & Call Centre Source: SERVICE HERO CONSULTING LLCPosition Overview:At SERVICE HERO CONSULTING LLC, we are dedicated to assisting organizations in delivering essential services to their clientele. Our commitment extends across various sectors, ensuring that our clients can effectively manage their operations and...

  • Insurance Client Service Specialist

    4 days ago

    Melbourne, Victoria, Australia Aon Full time

    Job Title: Insurance Client Service SpecialistWe are seeking a highly skilled Insurance Client Service Specialist to join our team at Aon. As an Insurance Client Service Specialist, you will be responsible for providing exceptional client service and support to our insurance clients.Key Responsibilities:Provide administration support to our Account Brokers...

  • Insurance Client Service Specialist

    2 days ago

    Melbourne, Victoria, Australia Aon Full time

    Job Title: Insurance Client Service SpecialistWe are seeking a highly skilled Insurance Client Service Specialist to join our team at Aon. As an Insurance Client Service Specialist, you will be responsible for providing exceptional client service and support to our insurance clients.Key Responsibilities:Provide administration support to our Account Brokers...

  • Client Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

    About Northern Trust Company AustraliaNorthern Trust Company Australia is a leading financial institution that has been in continuous operation since 1889. As a globally recognized and award-winning company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.We are committed to...

  • Client Service Specialist

    1 week ago

    Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

    {"About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution with a rich history dating back to 1889. Our commitment to service, expertise, and integrity has enabled us to provide innovative financial services and guidance to the world's most successful individuals, families, and...

  • Client Service Specialist

    4 months ago

    Melbourne, Australia Marsh Full time

    **Client Service Specialist.** **Prime reponsibilities**: In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle. Working under the umbrella of operations you will help drive...

  • Client Services Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Equity Trustees Ltd Full time

    About the RoleWe are seeking a dedicated and detail-oriented professional to join our Private Client Advisers team as a Client Services Support Specialist. In this key role, you will help coordinate the implementation of client-approved wealth strategies and provide top-tier administrative support to ensure our clients receive exceptional service.Your...

  • Client Service Specialist

    3 weeks ago

    Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

    About Northern Trust Company AustraliaNorthern Trust Company Australia is a leading financial institution that has been in continuous operation since 1889. As a globally recognized and award-winning company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.We are proud to serve the...

  • Client Service Specialist

    2 days ago

    Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

    {"About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Client Service Partner

    3 months ago

    Melbourne, Australia CSC (Corporation Service Company) Full time

    **Title: Client Service Partner** **Location: Melbourne** **Working Hours: Monday to Friday - 9am - 5.30pm** **Hybrid** As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the...

  • Client Service Representative

    5 days ago

    Melbourne, Victoria, Australia Fuse Recruitment Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Specialist. As a Service Specialist, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide expert advice and guidance to clients on their loans and financial services.Produce...

  • Client Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia SERVICE HERO CONSULTING LLC Full time

    Customer Service RepresentativeService Hero Consulting LLC Source: Job ListingsPosition Overview:At Service Hero Consulting LLC, we are dedicated to assisting organizations in delivering essential services to their clients. Our mission is to ensure that every customer interaction is meaningful and supportive.Role Summary:We are currently seeking enthusiastic...

  • Client Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia SERVICE HERO CONSULTING LLC Full time

    Customer Service RepresentativeCustomer Service & Call Centre Source: SERVICE HERO CONSULTING LLCPosition Overview:At SERVICE HERO CONSULTING LLC, we are dedicated to enhancing the quality of service delivery for various organizations. Our mission is to empower our clients by providing exceptional support and solutions tailored to their needs.Role Summary:We...

  • Client Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia SERVICE HERO CONSULTING LLC Full time

    Customer Service RepresentativeCustomer Service & Call Centre Source: SERVICE HERO CONSULTING LLCPosition Overview:At SERVICE HERO CONSULTING LLC, we are dedicated to empowering organizations to provide essential services to their communities. Our commitment extends to various sectors, ensuring that we assist numerous public entities in delivering vital...

  • Client Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia SERVICE HERO CONSULTING LLC Full time

    Customer Service RepresentativeService Hero Consulting LLC Source: uWorkinPosition Overview:At Service Hero Consulting LLC, we are dedicated to assisting organizations in delivering essential services to their clientele. Our commitment extends across various sectors, ensuring that our clients can effectively engage with their customers.Role Summary:We are...

  • Client Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia SERVICE HERO CONSULTING LLC Full time

    Customer Service RepresentativeCustomer Service & Call Centre Source: SERVICE HERO CONSULTING LLCPosition Overview:At SERVICE HERO CONSULTING LLC, we are dedicated to assisting organizations in delivering essential services to their clients. Our mission is to ensure that every interaction is meaningful and impactful.Role Summary:We are currently seeking...

  • Client Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia SERVICE HERO CONSULTING LLC Full time

    Customer Service Representative - Full TimeAt Service Hero Consulting LLC, we pride ourselves on understanding our clients' needs. Our approach is centered around building relationships, which is key to achieving satisfaction in our services.We are collaborating with a well-established brand in the utilities sector, known for its commitment to providing...

  • Client Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia SERVICE HERO CONSULTING LLC Full time

    Customer Service Representative - Full TimeAt Service Hero Consulting LLC, we pride ourselves on understanding our clients and providing exceptional service. Our mission is to create a positive experience for every customer.We are currently seeking a dedicated Customer Service Representative to become part of our dynamic team. This role is crucial in...

  • Client Services Consultant

    3 months ago

    Melbourne, Australia Aqua Corp Full time

    **Housing Services** - **Location: Orange or Bathurst** - **Salary range: $77,448 - $85,455 pa plus employer's contribution to superannuation and annual leave loading** We directly support approximately 800,000 people every year and reaches a further million people through local community-based programs. Our vision is to empower all people to live...