B2b Digital Strategy Manager

5 months ago

Melbourne, Australia Speller International Full time

B2B Digital Strategy Manager - SAP Hybris Commerce Cloud Specialist

Location: Melbourne, Australia

Are you a seasoned eCommerce leader with a passion for driving digital transformation? We are seeking an experienced B2B Digital Strategy Manager to join our client based in Melbourne on a permanent basis. As a key player in the organisation, you will be responsible for delivering an end-to-end digital strategy to maximize customer engagement and value, with a focus on managing the B2B website and optimizing the user experience using SAP Hybris Commerce Cloud.

Key Responsibilities:
Seamless Support and Continuous Improvement:

- Utilize SAP Hybris Commerce Cloud to enhance online sales and customer experience, ensuring a seamless journey for B2B partners.
- Lead a high-performing team to optimize digital capabilities and collaborate with internal and external stakeholders to maintain and improve our platforms.
- Identify operational efficiencies and elevate the overall customer experience in collaboration with the wholesale team.

Elevate Customer Experience Excellence:

- Orchestrate an exceptional eCommerce partner experience across platforms and technologies.
- Integrate customer experience seamlessly into project design phases and new product ideation.
- Identify opportunities for elevated service delivery through online channels, leveraging social media and mobile apps to optimize the customer journey.

Maximize Portfolio Value for Shareholders:

- Execute the B2B eCommerce component of the Wholesale Strategy, driving growth in the P&L.
- Develop a roadmap to optimize the website, increase conversion rates, and identify opportunities for revenue growth and supplier funding.
- Define and package digital commercial opportunities in collaboration with the Wholesale team.

Lead Innovation:

- Provide digital thought leadership to drive innovation and competitive advantage.
- Collaborate with wholesale teams to evolve customer engagement strategies based on market research and insights.
- Develop business cases for new product pilot projects, ensuring alignment with strategic goals and budgets.

Digital Thought Leadership:

- Lead the Wholesale digital transformation, collaborating across functions to drive technology initiatives.
- Serve as an advisor and influencer to internal stakeholders, ensuring optimal P&L outcomes.
- Manage and deliver projects according to the companies methodology, ensuring alignment with strategic goals and effective resource management.

Build and Nurture a Highly Engaged Team:

- Develop and manage the team, setting standards and procedures for consistent project delivery.
- Foster a culture of continuous improvement and innovation, encouraging team members to contribute new ideas and ways of working.
- Ensure effective resource allocation and ongoing plans for delivery activities.

Skills & Experience:

- Minimum 10 years' experience as an eCommerce leader, with a track record of driving innovative B2B eCommerce strategies.
- Strong project management skills and experience in agile methodology.
- Demonstrated commercial acumen with a focus on revenue growth and P&L management.
- Proven ability to solve problems, manage change, communicate effectively, think strategically, and drive innovation.
- High-level financial management skills, including P&L management and activity-based costing.

How to Apply:
SPELLER INTERNATIONAL - SAP RECRUITMENT SPECIALISTS

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