Customer Service Specialist

6 days ago


Bedford Park, South Australia Randstad Full time
About the Role

Randstad is currently recruiting for a Customer Service Specialist to join their team at Bedford Park. As a key member of this dynamic team, you will be responsible for delivering exceptional customer service to clients in the hardships space.

Key Responsibilities
  • Manage inquiries from existing customers related to their mortgages
  • Respond to customer queries with empathy and professionalism
  • Resolve hardship calls by providing effective solutions
  • Continuously look for opportunities to exceed customer expectations
Requirements
  • A strong background in handling difficult customer interactions
  • High level of empathy and resilience
  • Professionalism and empathy when handling inbound and outbound calls
  • Possess high degree of attention to detail and accuracy
Working Conditions

The successful candidate will work on a rotating roster between 8am-8pm, Monday-Saturday. This full-time position offers an exciting opportunity to work within one of Australia's largest banking institutions.

Benefits
  • Enjoy working close to home at Bedford Park with convenient onsite parking
  • Competitive salary of $37.66 per hour
  • Opportunity to transition to permanent role if desired


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