Financial Distress Resolution Specialist

13 hours ago


Bedford Park, South Australia Westpac Group Full time

Overview

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At Westpac Group, we're committed to supporting customers in their most vulnerable moments. Our Hardship and Collections Consultant role plays a vital part in this mission, ensuring that individuals facing financial distress receive the guidance and support they need.

Salary

The estimated annual salary for this position is approximately $75,000 - $90,000 AUD, depending on experience and qualifications.

Job Description

As a Hardship and Collections Consultant, you'll be responsible for:

  • Assisting customers experiencing financial hardship through empathetic and proactive communication
  • Providing personalized guidance and support to help customers regain financial stability
  • Working closely with internal teams to ensure seamless customer experiences

Required Skills and Qualifications

To excel in this role, you'll need:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle stressful situations
  • Self-motivation and accountability
  • Balanced decision-making and problem-solving skills
  • Experience in call center or customer-facing roles (desirable)

Benefits

As a valued member of our team, you can expect:

  • A supportive and inclusive workplace culture that values diversity and promotes collaboration
  • Access to innovative tools and technologies to enhance your productivity and decision-making
  • Competitive contractual rates and benefits package

What it's like to work at Westpac Group

We pride ourselves on creating a culture that values diversity, flexibility, and inclusion. Join our team and contribute to making a positive impact on our customers' lives.



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