Transportation Solutions Specialist
6 days ago
At Transurban, we're creating city-sized solutions to solve pressing transport challenges. As a key member of our team, you'll support the active administration of debt collection agencies engaged by us.
About the RoleThis is an exciting opportunity for a DCA Administration Officer (12-month fixed-term) to contribute to our success. You'll join a collaborative team focused on delivering excellent customer service and resolving complex problems.
In this role, you'll be responsible for:
- Actioning and resolving DCA enquires within target time frames
- Liaising with stakeholders regarding credit management and customer accounting matters
- Identifying customers experiencing financial hardship and assisting them with payment solution options
- Monitoring systems and processes to ensure timely handling of DCA files and escalating issues promptly
- Effectively identifying and minimising potential bad debts and negotiating favourable outcomes in a timely manner
We're looking for someone with great communication and interpersonal skills, experience in credit, accounts receivable, or DCA management functions, and proficiency in Microsoft Office Suite.
The BenefitsWe offer a range of benefits, including:
- A range of flexible working options
- 16 weeks paid parental leave, with Superannuation paid during unpaid leave
- Learning and development opportunities
- Health and wellbeing support
- Social activities and groups
We value diversity, safety, wellbeing, and inclusion, and encourage applications from candidates of diverse backgrounds.
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