Transportation Solutions Specialist

6 days ago


Parramatta Park, Queensland, Australia Transurban Full time

At Transurban, we're creating city-sized solutions to solve pressing transport challenges. As a key member of our team, you'll support the active administration of debt collection agencies engaged by us.

About the Role

This is an exciting opportunity for a DCA Administration Officer (12-month fixed-term) to contribute to our success. You'll join a collaborative team focused on delivering excellent customer service and resolving complex problems.

In this role, you'll be responsible for:

  • Actioning and resolving DCA enquires within target time frames
  • Liaising with stakeholders regarding credit management and customer accounting matters
  • Identifying customers experiencing financial hardship and assisting them with payment solution options
  • Monitoring systems and processes to ensure timely handling of DCA files and escalating issues promptly
  • Effectively identifying and minimising potential bad debts and negotiating favourable outcomes in a timely manner

We're looking for someone with great communication and interpersonal skills, experience in credit, accounts receivable, or DCA management functions, and proficiency in Microsoft Office Suite.

The Benefits

We offer a range of benefits, including:

  • A range of flexible working options
  • 16 weeks paid parental leave, with Superannuation paid during unpaid leave
  • Learning and development opportunities
  • Health and wellbeing support
  • Social activities and groups

We value diversity, safety, wellbeing, and inclusion, and encourage applications from candidates of diverse backgrounds.



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