Customer Service Officer

2 months ago

Malvern East, Australia Shaver Shop Full time

Shaver Shop is Australia’s market leading specialist retailer in the rapidly growing personal grooming market and we pride ourselves on our product knowledge and customer service. Shaver Shop dominates its core business of both men’s and female hair removal and it also enjoys a healthy market position across many other personal care categories such as power oral care, massagers, female beauty & hair care.

Shaver Shop currently supports its 125 corporate owned stores located across Australia and New Zealand via a Support Office team of around 50 people.
- **About You**_
- Ideally, 6 months + experience as a Customer Service Officer preferably in Retail industry.
- Hands-on operator who has a solid understanding of retail.
- Passionate about helping customers and delivering excellence in customer service.
- Very strong communication skills (both verbal and written).
- Strong active listening skills and ability to adapt communication style to audience.
- Excellent follow-up skills and desire to follow things through to full completion.
- Proactive, motivated, and able to work in a fast-paced environment.
- Ability to manage time, meet deadlines and prioritise tasks.
- Great attention to detail and high level of accuracy.
- Resilient with high emotional I.Q
- Must have a capacity and desire to learn and grow from constructive feedback.
- Ability to work in a team or autonomously with effective communication skills.
- Excellent time management and organisational skills.
- Able to work a minimum of 20 hours per week, on a 7-day rotating roster based on business requirements.
- **About the Role**_

To succeed in this fast paced and dynamic role, you should have exceptional customer service skills both verbally and written. You must be able to think outside the square but work within guidelines to uphold the best interests of the company. Most importantly, you must have a strong appreciation of how things 'work’ at store level including the desire to build a rapport with all customers.

**Responsibilities include but not limited to**:

- Liaise with stores to obtain solutions for all customers.
- Manage individual online orders from order placement to delivery on time and in full to customers.
- Answer all customer general enquiries in a timely manner.
- Assist and support in dealing with customer issues and complaints.
- Processing returns and refunds of online orders.
- Assisting with public online product enquires.
- Assisting with report building on customer enquiries, trends, new opportunities for business improvements and tracking of customer complaints.
- Support stores with web order and store-based customer solutions.
- Improve efficiency of web orders whilst upholding company objectives via regular checks of aged orders, system rejected orders as well as lost parcels.
- Liaising with AusPost and other courier companies to ensure customers have full visibility of their orders to ensure their delivery arrives in a timely fashion.
- Manage individual online order enquiries from order placement to delivery on time and in full to customers.
- Managing customer feedback and enquiries via social media platforms such as Facebook, Instagram, and Bazaar Voice.
- **What’s in it for you?**_

Along with the incredible career
- growth and opportunities as part of the Shaver Shop team, we can offer you:

- An opportunity to join a market leader that is financially strong.
- An opportunity to join a company that has a successful track record that spans 38 years.
- An opportunity to join a long-standing brand that is highly respected by its customers.
- An opportunity to join a dynamic team that is driven by action, results and performance.
- Career progression, personal development, and mentoring.
- Generous Team Member discounts on all SSG products.
- A supportive and customer centric team culture.

Start your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow, and succeed today and tomorrow.

**Welcome to Shaver Shop**

**Job Types**: Part-time, Fixed term
Contract length: 2 months

Work Location: In person

  • Customer Service Officer

    6 months ago

    Malvern, Australia Cabrini Health Full time

    Customer Service Officer - Switchboard and customer-facing enquiries - Casual position - Cabrini Malvern - Salary: $35.80ph (incl. cas loading) - Cabrini offers: - Tax savings - Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits- Attractive remuneration with guaranteed annual increases + superannuation + 17.5%...

  • Customer Service Officer

    6 months ago

    Malvern, Australia Cabrini Health Full time

    Customer Service Officer - Switchboard and customer-facing enquiries Casual position Cabrini Malvern, Brighton Cabrini offers: - Tax savings - Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits- Attractive remuneration with guaranteed annual increases + 12% superannuation + 17.5% leave loading- Located close...

  • Customer Service Officer

    3 months ago

    Malvern, Australia Auto & General Insurance Full time

    **The role** Our customers never expect to have an accident. Your role is to provide stress relief and peace of mind to our customers when they need us most. You will work with repairers and customers, communicate the progress of repairs and make decisions to get the car back on the road. **Accountabilities** - Manage a portfolio of customer claims to...

  • Retail Customer Service Officer

    6 months ago

    Malvern, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **Role...

  • Customer Service Attendant

    7 months ago

    Malvern East, Australia The Pancake Parlour Full time

    Show us what you're made of! All of our training is provided on the job - **no experience necessary** The Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team. You will thrive in this role if...

  • Customer Service Officer

    1 month ago

    East Melbourne, Australia Chandler Macleod Full time

    Chandler Macleod is seeking Customer Service officers to join our client for a full time temporary role starting on Wednesday 20 November 2024 until the end of March 2025. This role is based in East Melbourne with 3 days in office and 2 days from home. The key responsibilities of this role will be:  Manage customer enquiries via phone and email  Assist...

  • Customer Service Officer

    4 weeks ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    About the RoleWe are seeking an experienced Customer Service Officer to join our team as a key member, providing exceptional service and administrative support. The successful candidate will work 38 hours a week, commencing at 8am.You will be reporting directly to the Sales Manager and be responsible for delivering outstanding customer experiences through...

  • Customer Service Officer

    1 month ago

    East Melbourne, Australia Visy Full time

    Customer Service Officer Job no: 40001049 Work type: Full Time Location: Melbourne - East Customer Service Officer If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term...

  • Customer Service Ambassador

    4 weeks ago

    Malvern East, Victoria, Australia Arcare Aged Care Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Ambassador to join our team at Arcare Aged Care.This is an excellent opportunity for you to contribute to creating a positive and welcoming environment for residents, visitors, and families. As a Customer Service Ambassador, you will play a crucial role in ensuring effective...

  • Customer Service Officer

    1 month ago

    East Melbourne, Australia VISY Full time

    Customer Service Officer If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term career pathways within a market leader! Thrive in this truly dynamic, permanent full-time role At Visy, we love...

  • Customer Service Officer

    7 months ago

    East Perth, Australia The Perth Mint Full time

    **ABOUT US** The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 120 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. Our reputation is built on the outstanding quality of our...

  • Retail Customer Service Officer

    6 months ago

    Bentleigh East, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Representative

    4 weeks ago

    Malvern East, Victoria, Australia Frontline Retail Melbourne Full time

    About Frontline Retail MelbourneWe are a dynamic retail team seeking an enthusiastic and motivated Customer Service Representative to join our vibrant store in Malvern. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Service: Engage with customers,...

  • Patient Services Officer

    2 months ago

    Malvern, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? We have an exciting opportunity for an experienced Patient Services Officer (Medical Receptionist) to grow their career within GenesisCare at our Malvern-Cabrini...

  • Customer Service Manager

    2 months ago

    Malvern, Australia Continental Kosher Butchers Pty Ltd Full time

    **Employer**: Continental Kosher Butchers Pty Ltd We are a family owned and run meat retail and wholesale establishment since 1945. We maintain family values in all facets of our operation. Our state of the art manufacturing facility is in Moorabbin and there is ample parking available onsite. Our central Malvern location is easily accessible. We process...

  • Service Coordinator

    7 months ago

    Malvern East, Australia Chris Barnard Nursing Agency Full time

    As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to...

  • Petbarn Sales Associate

    3 weeks ago

    Malvern East, Victoria, Australia Petbarn Full time

    About UsPetbarn is a leading pet specialty retailer with over 220 locations throughout Australia and New Zealand. We pride ourselves on providing exceptional products, outstanding service, and expert advice to our customers.Job OverviewWe are seeking an experienced Sales Assistant to join our team on a casual basis in our Malvern store. As a key member of...

  • Customer Service Officer

    1 month ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    Conquest Recruitment Group is seeking an experienced Customer Service Officer to join their team.The successful candidate will commence as an on-hired employee, working 38 hours a week with an estimated salary of $60,000 per annum. You will be reporting to the Sales Manager and responsible for customer service and administrative duties.About the RoleProvide...

  • Customer Services Officers

    3 months ago

    Keilor East, Australia Belgravia Leisure Full time

    Interested Customer Services Officers - Summer VIC, Keilor East Leisure Centre - Keilor East 3033 VIC, Keilor East Leisure Centre - Keilor East 3033 Free Gym and Swim membership Must be available evenings and weekends Rare opportunity to be part of a state of the art facility About the Role As a Customer Services Officer you will be a suitably...

  • Sales, Customer Service

    3 months ago

    Queanbeyan East, Australia Kokonut Pacific Full time

    We are seeking a highly organised, detail-oriented **Sales, Customer Service & Admin Officer** to join our team in Queanbeyan. This part-time role offers the opportunity to contribute to customer service, sales support, and administrative tasks, all while being part of a purpose-driven business making a real impact. **Key responsibilities**: - Process...