Service Coordinator

7 months ago

Malvern East, Australia Chris Barnard Nursing Agency Full time

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

A service coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role.

Responsibilities for Service Coordinator
- Assess the service needs of clients and connect them with the correct provider
- Scheduling appointments for clients, answering phones and tracking clients' service records.
- Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
- Evaluating the quality of all services and identifying areas that need improvements.
- Following up with clients regularly to assess and ensure their satisfaction.
- Responding to complaints and resolving issues or matching clients with better services.
- Create and maintain a directory of service providers and resources
- Create and maintain a database of clients
- Assess client issues and provide recommendations to fix problems
- Ensure each client is given the necessary services and follow up to fill ongoing service needs
- Maintain good relationships with service providers and clients to keep customer base
- Expand the list of resources and providers to assure there are no gaps in services

Qualifications for Service Coordinator
- 1-3 years of industry experience or a related customer service experience preferred
- Previous administrative experience preferred
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Excellent customer service and problem-solving skills
- High quality organizational skills
- The ability to work well under deadlines and to multitask
- The ability to build relationships and coalitions within the community
- Excellent verbal and written communication skills
- Excellent critical thinking and problem-solving skills

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