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Customer Service Consultants

1 month ago

Mount Waverley, Australia DFP Recruitment Services Full time

**Job description**:
Our client, a leading diagnostics provider in the Health Care Industry is seeking a number of exceptional customer service agents to join their Mt Waverley teams in both
**Part Time** and
** Full Time permanent** roles

**About The Role**:

- Provide first call resolution to a range of enquiries from individuals and healthcare providers
- Manage booking enquiries and information requests.
- Respond appropriately and within designated timeframes.
- Management of patient data with a focus on quality and accuracy
- Focus on building relationships both internal and external to the business.
- Previous experience in high volume call centre environment
- High level customer service skills
- Professional verbal and written communication skills
- Database management experience (using multiple systems simultaneously)
- High level attention to detail
- Exceptional interpersonal skills with friendly and approachable nature

**For you**:

- A commencing pay rate of $29.85 per hour plus superannuation
- Commitment to your health and well-being with access to our employee assistance programme and fitness platform
- A collaborative and professional working environment with flexible work options
- Comprehensive induction training and ongoing development opportunities
- Employee benefits such as paid parental leave, discounted health insurance and travel benefits
- A Contact Centre Reward and Recognition Programme

This is a permanent
**full** or

Note: You may be required to provide evidence of your COVID-19 vaccination status.