Customer Campaign Partner

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
The role

Come join our team as our Full-Time Customer Campaign Partner in Mount Waverley, where you will be responsible for managing and executing Salvos Stores customer campaign calendar to engage new and existing customers to shop, donate and volunteer with us.

We’re looking for someone creative with a passion for retail, is organised and can think on their feet and enjoys a challenge whilst also being passionate about supporting our mission at Salvos Stores.

Whilst no two days will look the same, we’re looking for someone to:

- In consultation with the Customer Experience Manager, develop and execute the annual customer engagement plan, which is supported by a tactical calendar of activities, digital campaigns, in-store and external events and media opportunities and undertake relevant post implementation reviews as well as ensuring agreed timeframes and budgets are met.
- In consultation with the Customer Experience Manager and key stakeholders, develop and execute the customer acquisition strategy and subsequent campaigns for Salvos Stores customer segments to grow customer base for both online and in-store platforms and undertake post campaign reviews to analyse effectiveness of the campaign.
- In consultation with the Customer Experience Manager, develop a loyalty communications and campaigns plan to include all aspects of the loyalty customer journey, including the management of customer data within marketing automation systems.
- Execute loyalty campaigns to drive in-store traffic and undertake relevant post campaign reviews such as developing reports to provide insights into acquisition and retention of loyalty customer and insights into spending habits.
- Support retail teams with local area marketing campaigns via the development and maintenance of a Local Area Marketing tool kit and undertake relevant post implementation reviews.

A little about you:

- Formal qualification in marketing or equivalent
- Demonstrated relevant industry experience in a similar role.
- Demonstrated experience in the management and execution of integrated customer campaigns as well as experience in managing and executing customer acquisition strategies
- Strong understanding of the retail sector, with an ability to create tactics for improved customer experiences.
- Experience in loyalty campaign management preferred, but not essential.
- Experience in setting and measure Return on Investment (ROI) and Key Performance Indicators (KPI)
- Current Driver’s license
- Proof of eligibility to work in Australia
- Must maintain a current and valid police check
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_