Customer Service Manager

5 days ago

Mount Waverley, Australia Page Personnel Full time

Mount Waverley location, free parking onsite
- Join an renowned Australian distribution and wholesaler brand

**About Our Client**:
Our client is an Australian owned and operated brand, specialising in the distribution and wholesaling of over 12 specialist brands. With large contracts into Bunnings and Harvey Norman, this organisation is set up for long-term success. Your role will be to lead, develop, and assist in the day-to-day team operations and continue to manage an already successful team culture.

Reporting to the Operations Manager, your main role and responsibilities will include:

- Assisting in the day-to-day operations to achieve the team KPIs.
- Internal liaising with senior managers around reporting, feedback, and improvement areas.
- Assist in employee training, development of internal processes and recruitment.
- Dealing with customer escalations and dispute resolution professional.
- Completing feedback calls on service and future recommendations.

**The Successful Applicant**:
Our client is seeking a proven and dedicated customer service manager with previous experience in a customer service leadership role within a product and sales order processing environment. You will have excellent communications skills and the ability to multi-task plus manage time effectively. An excellent training program will be provided, in what is an excellent team and organisational culture.

**What's on Offer**:
You'll be joining an already established team that values, fun, respect, and teamwork plus additional benefits of:

- Located in Mount Waverley, with free parking available on-site.
- Permanent, Full-Time leadership role.
- $90K - $100K plus superannuation, pending experience.
- Australian distribution and wholesaler brand.

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