Customer Service Consultant

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At Medibank we've recently unified our health services under one brand – Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals, our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

Our Customer Care Coordinators are the first point of contact for Amplar Home Health customers and stakeholders. We're looking for people who are passionate, customer-centric, and enjoy creating memorable experiences for our customers. Working independently but with a "one team" mindset, you will manage everyday query conversations and ensure timely responses and accurate referrals to the relevant programs.

Here's a bit more about what you will be doing:

1. Provide exceptional customer service by managing incoming calls, emails, faxes, and any other channel our customers choose to communicate with us.
2. Administrative data entry tasks – adept utilization of the Microsoft Suite and capacity to quickly grasp and navigate various systems.
3. Supporting and liaising with clinical staff over the phone and creating or updating new client records and other key clinical documents sent by key stakeholders.
4. Providing advice and information on all Amplar Home Health programs to ensure customers are aware of all requirements of our programs.
5. Initiate outbound calls welcoming our customers into our programs and following up with our referrers for missing documentation or information.

This is a permanent full-time role, with initial training based in our Adelaide office and then you have the flexibility to work from the office or work from home or a combination of both.

Our team works on a 7-day rotating roster with shifts scheduled between the hours of 7am and 8pm (SA time). Our contact centre is open 7 days a week, 365 days a year, and you will be paid penalties for working late shifts, weekends, and public holidays.

About you

- People describe you as someone who is highly motivated and passionate about customer service and health outcomes of others.
- You have prior experience in a telephone-based customer service role, and prior experience in medical and/or clinical administration roles will be highly regarded.
- Your resilience, excellent communication skills, flexibility, and ability to adapt to different environments will set you up for success in this role.
- Your high attention to detail helps you effectively prioritise your work.
- You are computer savvy and IT literate, comfortable in navigating multiple systems, including the Microsoft suite or programs.

Benefits

- True flexibility – work from home in the comfort of your own home.
- 5 weeks paid annual leave to enjoy well-deserved breaks.
- Access to Amplar Health Online Doctor - virtual GP consults for free.
- 24/7 Employee Health Support Line – extended to families.
- 14 weeks paid parental leave to be there when it matters most.
- Subsidised health insurance for you and your loved ones.

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and the LGBTQIA+ community, including transgender and gender-diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/.

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

Job Segment: Call Center, Data Entry, Administrative, Customer Service

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