Documentation Service Officer

7 months ago

Sydney, Australia JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
When someone joins JPMorgan Chase, they should know this is the place where they belong. Join the team that is driving the service delivery and control framework for one of the world’s most innovative banks. As a dynamic and driven professional, you will play a pivotal role in the team where you will have an opportunity to elevate your career to the next level.

As the Documentation Service Officer - Analyst, you will be supporting the Client Service team located in Sydney, Australia. In your new role, you will be accountable to provide world class service experience to local, regional and global clients from Financial Institutions and Corporate segment.

**Job responsibilities**
- Be the first point of contact for the clients and offshore branches for documentary matters.
- Manage client documentation requests, including but not limited to account maintenance, Electronic Payment Signatory set ups, addition and removal for signatories.
- Obtain knowledge of Company documentation including Board Resolutions, Certificate of Incumbency, Company Extracts.
- Interpret Global documentation requirements and action accordingly.
- Build strong relationship with clients, understand their documentary needs and support clients for their projects.
- Partner with local and regional stakeholders in executing strategy that supports the business objectives.
- Maintain a strong discipline in case management, logging, tracking and reporting of all client requests in a timely manner.
- Adhere to all internal and external Service Level Agreements (SLAs) maintained internally and with clients.
- Collaborate and partner with Product, Operations, Technology, Compliance, Sales and Implementation teams to drive the broader franchisee agenda.

**Required qualifications, capabilities, and skills**
- Effective problem solving skills and should be able to comprehend client’s needs and respond in timely manner.
- Demonstrate sound negotiation skills with internal and external clients to ensure all deliverables are completed swiftly.
- Hands on experience in documentary/Know your Client (KYC)/client service management in a financial institution or similar.
- Good knowledge of Banking documentation and products, including domestic and cross border payments.
- A track record of managing and building client relationships and internal partners.
- Influencing, negotiation and presentation skills.
- Excellent process and analytical skills, eye for details with the ability to work in a complex, matrixed environment.
- Demonstrated ability to work collaboratively and develop partnerships across diverse teams.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

  • Documentation Service Officer

    7 months ago

    Sydney, Australia Talent International Full time

    australia sydney contract negotiableOur client is a leading financial services firm seeking a skilled Documentation Officer to join their team on an initial 6 month contract. The current rate on offer is $350 + super per day. In this role you will be supporting the Client Service team, located in Sydney, as a Documentation Service Officer. In this position...

  • Client Services Documentation Officer

    2 months ago

    Sydney, Australia Perigon Group Full time

    Seeking a Client Services Documentation Specialist with previous experience in corporate banking, for a 9-month contract. 9-month fixed term contract Based in the CBD $35-42 per hour + super Given the contract length, your application will not be considered if you are on a working holiday visa.  You will be required to go through a background...

  • International Documentation Support Officer

    6 months ago

    Sydney, Australia GrainCorp Full time

    **About GrainCorp Shipping** GrainCorps ports are a crucial gateway to both domestic and international markets and are the backbone of our import and export capabilities. GrainCorp operates seven of the eight bulk export grain elevators in eastern Australia and these elevators handle wheat, barley, canola, chickpeas, and sorghum. In this role you will be...

  • Document Processing

    6 months ago

    Sydney, Australia Coadys Personnel Full time

    This is a truly superb opportunity for a team player with top communication skills and the ability to learn online systems quickly to join a successful and highly progressive technology company. Full training will be provided in the specifics of this unique and varied role where you will work online via various website portals to conduct searches for...

  • Document Controller

    4 months ago

    Sydney, Australia pitt&sherry Full time

    **Job no**: 33YRA **Category**: Administration & Office Support **About Us** pitt&sherry is an Australian-owned engineering and environmental consultancy. Since 1963, we have been delivering engineering and environmental consulting, advisory and project management services throughout Australia. With seven offices throughout Australia our team work on...

  • Document Specialist

    6 months ago

    Sydney, Australia The Staffing Group Full time

    **About us** G+T is a leading transactions, regulatory and disputes law firm. We handle some of the most complex transactions in Australia, advising acquirers, targets and financiers. We are trusted by clients on sensitive regulatory investigations and approvals, litigation and Royal Commissions. Our firm is also committed to outstanding citizenship. Our...

  • Document Controller

    7 months ago

    Sydney, Australia Cranfield Group Full time

    West Sydney - Exciting job prospects within large scale manufacturing - $80,000 - $100,000 + Super (DOE) **Commencement**: ASAP **The Opportunity**: As a Document Controller, you will provide Document and Drawing Control Services across the entire project scope, ensuring accuracy and adherence to quality practices. You will play a key role in maintaining...

  • Document Controller

    3 months ago

    Sydney, Australia Meriton Group Full time

    Meriton has designed, developed and built more than 78,000 award winning apartments and some of the tallest residential towers across the east coast of Australia. Meriton offers sales, leasing and property management services, as well as the luxury hotel accommodation brand Meriton Suites with 23 locations nationwide. Document control is a pivotal function...

  • Document Controller

    3 days ago

    Sydney, Australia ALSTOM Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...

  • Document Controller

    7 months ago

    Sydney, Australia CGC Recruitment Full time

    $45-$55 PH + Super - On going contract work for up to a year - Doc Controller with experience in the building sector **The Company**: Our client is one of Sydney's premier industrial and commercial builders who constantly deliver award winning projects in the Industrial and Commercial space up to $40m. With some 60 staff and a turnover of $200m they are a...

  • Documentation Export Coordinator

    3 weeks ago

    Sydney, New South Wales, Australia Costa Full time

    Export Documentation SpecialistCosta's Renmark office is seeking an experienced export documentation professional to join our Export & Logistics Team on a full-time basis. Reporting to the Export Documents Manager, this role will be responsible for overseeing the end-to-end documentation process as it relates to the company's export sales and export freight...

  • Office Administrator/ Junior Office Manager

    7 months ago

    Sydney, Australia Air Charter Service Full time

    **Company Description** Air Charter Service was established in 1990 in the basement of our chairman’s home. Not only do we offer aircraft charters in the private, group and cargo sectors, but also further services such as on-board couriers, holiday packages and concierge services. We’re not just the largest charter brokerage in the world, but also the...

  • Document Controller

    6 months ago

    Sydney, Australia ConsultANZ Full time

    Sydney, NSW - $75k - 95k + super + car - Hybrid working available ConsultANZ is looking for a Document Controller with experience using the appointed systems to join their team on a major civil project based in Sydney. The company is a Joint Venture that has taken over a long-term operation and maintenance contract in the local area. **Main Duties** -...

  • Document Controller

    6 months ago

    Sydney, Australia West Recruitment Full time

    Sydney CBD Location - WFH Opportunities - $120K + Super **About your new employer** West Recruitment is proud to partner with a leading renewable energy company dedicated to harnessing sustainable power sources to provide clean and efficient energy solutions. With a strong commitment to environmental responsibility, our client specialises in the...

  • Office Administrator/junior Office Manager

    6 months ago

    Sydney, Australia Air Charter Service Full time

    **Administration** - Co-ordinate, organise and implement meetings on behalf of the team, including production and organisation of any paperwork, minute-taking as required, and dissemination to other meeting attendees. - Type meeting notes for the Director and complete any research, data collection or information required as a result of these meetings. -...

  • Office Administrator/junior Office Manager

    7 months ago

    Sydney, Australia Air Charter Service Full time

    **Administration** - Co-ordinate, organise and implement meetings on behalf of the team, including production and organisation of any paperwork, minute-taking as required, and dissemination to other meeting attendees. - Type meeting notes for the Director and complete any research, data collection or information required as a result of these meetings. -...

  • Document Controller

    6 months ago

    Sydney, Australia UGL Limited Full time

    We’re changing the way Australia generates its energy, are you ready for a change? **HumeLink West Project** - UGL and CPB Contractors have been selected by Transgrid to deliver the western section of the HumeLink high voltage electricity transmission project. HumeLink is a new 500kV transmission project which will connect Wagga Wagga, Bannaby and Maragle...

  • Document Controller

    6 months ago

    Sydney, Australia Australian Food & Fibre Full time

    **Introduction**: About us Australian Food & Fibre (AFF) is a vertically integrated business that combines significant knowledge and expertise to supply quality Australian cotton to the world, as well as cereals, pulses and oil seeds. Firmly grounded in our farming communities, where what you see is what you get — good, honest and capable professionals...

  • Document Controller

    2 months ago

    Sydney, Australia Parklife Metro Full time

    Be a part of a landmark, city shaping project Defined career progression and development opportunities Competitive remuneration package The Parklife Metro Consortium is working on an exciting new metro rail infrastructure project in Greater Western Sydney.This city shaping project, which will be delivered under a Public Private Partnership, will provide a...

  • Clinical Documentation Specialist

    6 months ago

    Sydney, Australia Northern Beaches Hospital Full time

    **About Northern Beaches Hospital** Operated by Healthscope, Northern Beaches Hospital (NBH) is located in Frenchs Forest, only 13kms north of Sydney CBD. The hospital is a contemporary 488 bed facility comprising of 60% public and 40% private beds. Providing a wide range of health services to the local community, including Surgery, a 50 bed Emergency...