Customer Success Team Lead

4 months ago

Sydney, Australia Stake Full time

Customer Success Team Lead

Stake is looking for a Customer Success Team Lead to join us at our Bondi Junction HQ, with a flexible hybrid working model (3 days in the office, 2 WFH).

We're an Australian investing platform on a mission to help ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, Stake has grown fast from a fintech startup into a robust financial services company with even bigger plans. Today we have 500,000+ global customers and more than A$3 billion under administration.

Ambition defines our customer base as well as our team. Our working environment is energetic, collaborative and supportive. Stake's internal mantra is 'never settle' and everyone is encouraged to take ownership and challenged to deliver high-quality execution.

This role is your chance to contribute in making a lasting impact on the financial security of thousands and thousands of Aussies and Kiwis.

**About this role**

As the Customer Success Team Lead you will be required but not limited to:

- Lead and line-managed customer success teams in Sydney and Brazil.
- Drive customer satisfaction and retention.
- Foster a collaborative team environment and provide guidance to team members.
- Handle high-level customer escalations, advocate for their needs, and collaborate cross-functionally.
- Define and maintain documentation for evolving processes and training.
- Stay up-to-date on product knowledge, share it with the team, and lead their development.
- Ensure performance management, provide feedback, and create a culture of excellence.

**A bit about you**
- Proven Leader: You have at least 2 years of experience successfully leading and motivating teams, fostering a culture of collaboration and high performance.
- Customer-Centric: You are passionate about understanding and advocating for customer needs, with a strong focus on delivering exceptional service, building trust and exceeding expectations.
- Problem-Solver: You thrive in a fast-paced environment, adept at diagnosing and resolving complex customer escalations and identifying opportunities for process improvement.
- Experienced in Complaints Handling & Finance: You possess strong complaints handling skills and at least 5 years of experience in finance, enabling you to effectively address customer concerns and understand the financial implications of decisions.

**Benefits of working at Stake**

At Stake you'll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks.

Please see on our Careers website the list of benefits under our Grow with Stake program. They include:

- $2,500/year professional development allowance
- $1,000/year wellbeing allowance
- Up to 16 weeks of paid parental leave
- Childcare allowance of up to $18,000 in value over 24 months
- Extra paid leave during tough times
- Discretionary performance bonus and talent referral bonus
- Employee Share Options scheme

Stake is an equal opportunity employer that values diversity. We're proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We're also endorsed by WORK180 as a great employer for women.

It all comes together to explain why Stake placed 1st in the 2024 AFR BOSS Best Places to Work list for the Banking, Superannuation & Financial Services category, across all of Australia and New Zealand.

**So what happens next?**

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.

Job ID 1415766657

  • Customer Success Team Lead

    1 month ago

    Sydney, Australia Atomi Full time

    **Sydney Or Remote, AU** **School Partnerships /** **Full-Time /** **Hybrid** **Join Atomi: Innovate, empower and inspire in the Edtech world.** Our mission is to help unlock the world’s potential by optimising the way we teach and learn. With a unique blend of technology and creativity, we bring learning to life, making complex concepts simple and...

  • Customer Success Team Lead

    2 months ago

    Sydney, Australia Atomi Full time

    **Sydney Or Remote, AU** **School Partnerships /** **Full-Time /** **Remote** **Join Atomi: Innovate, empower and inspire in the Edtech world.** Our mission is to help unlock the world’s potential by optimising the way we teach and learn. With a unique blend of technology and creativity, we bring learning to life, making complex concepts simple and...

  • Customer Success Team Lead

    6 months ago

    Sydney, Australia Atomi Full time

    THE OPPORTUNITY - Atomi is an online education technology platform on a mission to help unlock the world’s potential by optimising the way we teach and learn. Our team and business have grown massively in just a few short years, and we’re ready to scale even further. Founded circa 2011, Atomi began with just a few _how-to_ maths videos. It turned out...

  • Customer Success Team Lead

    2 months ago

    Sydney, Australia Atomi Full time

    Join Atomi: Innovate, empower and inspire in the Edtech world.Our mission is to help unlock the world’s potential by optimising the way we teach and learn. With a unique blend of technology and creativity, we bring learning to life, making complex concepts simple and accessible to students, educators, and parents alike.We’re a team driven by our core...

  • Customer Success Team Lead

    4 months ago

    Sydney, Australia Stake Full time

    Stake is looking for a Customer Success Team Lead to join us at our Bondi Junction HQ, with a flexible hybrid working model (3 days in the office, 2 WFH). We're an Australian investing platform on a mission to help ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, Stake has grown fast from a fintech...

  • Customer Success Lead

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Are you a results-driven leader with a passion for customer success? We're looking for a Senior Customer Success Manager to join our team at REA Group.About the RoleThis is an exciting opportunity to lead a team of Customer Success Consultants, responsible for driving platform adoption and usage by REA customers. You will work closely with key stakeholders...

  • Customer Success Lead

    3 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    Unlock Business Outcomes with CiscoCisco is reshaping its Customer Experience (CX) Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services.As a Customer Success Lead, you will play a crucial role...

  • Customer Success Lead

    2 weeks ago

    Sydney, New South Wales, Australia Care+Wear Full time

    Care+Wear is a rapidly expanding startup in the heart of NYC dedicated to enhancing patient comfort and satisfaction through innovative healthwear solutions.Job SummaryWe are seeking an exceptionally detail-oriented and intellectually curious individual to spearhead implementations and drive customer success for our healthcare partners. As a key member of...

  • Customer Success Team Lead, Sc Training

    2 months ago

    Sydney, Australia SafetyCulture Full time

    **Customer Success Team Lead, SC Training**: - Sydney- SafetyCulture Training - Customer Success /- Full-time Permanent /- Hybrid- SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. An exciting opportunity has arisen for a Team Lead, Customer Success on our SC Training team in...

  • Senior Customer Success Lead

    4 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Discover a rewarding career opportunity at REA Group, a leading digital real estate business.About the RoleThe Senior Customer Success Lead will be responsible for driving platform adoption and usage by REA Customers. This includes key stakeholder alignment and risk mitigation through collaboration with Account Partners, Technical, and Product experts, as...

  • Customer Success Team Lead, Specialized Product

    6 months ago

    Sydney, Australia Mastercard, Inc. Full time

    **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....

  • Digital Customer Success Lead

    7 months ago

    Sydney, Australia Employment Hero Full time

    **Description**: **Our mission and where you fit in**: At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn...

  • Customer Success Lead

    3 weeks ago

    Sydney, Australia Haast Full time

    **About Haast**: We're not just talking about AI - we're building one of the first enterprise-grade LLM implementations that delivers real, measurable value to compliance and legal teams TODAY. For the last 2 years, we've been transforming how organisations handle compliance from a painful checkbox exercise into a smooth, intelligent process. Our AI-powered...

  • Box Customer Success Lead

    3 days ago

    Sydney, New South Wales, Australia Box Full time

    This is a unique opportunity to work as a Box Customer Success Lead, joining one of the leading companies in Australia. With an amazing team that continues to grow rapidly, you will be part of the chance to join right as the company takes off.**Company Overview:** We are looking for a seasoned professional who understands the value of nurturing customer...

  • Customer Success Manager Lead

    3 weeks ago

    Sydney, New South Wales, Australia Aircall Full time

    Aircall is a leading company in the Australian market, empowering customers with support and tools to succeed with their platform. As a Customer Success Manager Lead, you will join a rapidly growing team and play a key role in nurturing customer relationships, ensuring customer growth, and delivering an exceptional experience that aligns with their unique...

  • Customer Success Lead

    4 weeks ago

    Sydney, Australia Haast Full time

    About Haast  We're not just talking about AI - we're building one of the first enterprise-grade LLM implementations that delivers real, measurable value to compliance and legal teams TODAY. For the last 2 years, we've been transforming how organisations handle compliance from a painful checkbox exercise into a smooth, intelligent...

  • Customer Success Lead

    3 weeks ago

    Sydney, Australia Haast Full time

    About Haast  We're not just talking about AI - we're building one of the first enterprise-grade LLM implementations that delivers real, measurable value to compliance and legal teams TODAY. For the last 2 years, we've been transforming how organisations handle compliance from a painful checkbox exercise into a smooth, intelligent...

  • APAC Customer Success Lead

    3 days ago

    Sydney, New South Wales, Australia Kandji Full time

    We're looking for a highly skilled APAC Customer Success Lead to join our team at Kandji. As a key player in our success strategy, you will be responsible for understanding customers' business objectives and aligning them with product capabilities.In this role, you will communicate efficiently and effectively with customers via chat, email, and video...

  • Customer Success Team Lead

    3 weeks ago

    Sydney, New South Wales, Australia Atomi Full time

    Unlock Your Potential in EdtechWe are Atomi, a pioneering force in the Edtech industry. Our mission is to revolutionize learning by leveraging technology and creativity. We empower educators, students, and parents to unlock their full potential.Sydney or Remote, AustraliaAbout the RoleThe Customer Success Team Lead will play a pivotal role in shaping our...

  • Success Lead

    2 months ago

    Sydney, Australia MadeComfy Full time

    **Role Overview**: Lead our Property Owner and MadeComfy Pro Success teams, nurturing a high performance culture with a focus on customer satisfaction and retention. Provide multifaceted support and coordination to ensure operational efficiency and readiness across our MCP portfolio. Cross-functional support, starting at the prospecting stage and continuing...