Administrator - Service Operations

14 hours ago

Sydney, Australia WesTrac Full time

Posted Date: 11 Dec 2024
- Location: Sydney, NSW, AU

**_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More._**

**Administrator | WesTrac Sydney (Casula)**

WesTrac is currently seeking an experienced **Administrator** to join our Sydney Branch based in Casula. This role will be on a Monday-Friday basis with opportunities for full-time or part-time work.

The Casula Branch is the local Sydney branch covering the Sydney basin and upper part of the Sothern Highlands. This branch focuses on servicing machines that are in field as well as look after small-large civil contractors.

The **Administrator** will enable the field service team to run smoothly. The successful applicant will be the first point of contact for field service and is responsible for assisting customers with enquiries whilst providing high quality administrative support. This role will support day to day operations within a talented and motivated team.

**Key Responsibilities**
- Oversee general administrative functions including data entry, electronic filing, records management & office administration
- Carry out work order management activities including purchase requisition creation, goods receipting,**and**relevant document flow
- Maintaining the training bookings for operational staff and records management
- Co-ordinating customer and industry inductions for branch staff including medical bookings and site inductions
- Coordinate branch staff uniform and PPE requirements
- Safety administration and compliance documentation
- Part of the administration team that handle internal and external stakeholder communications
- Identify opportunities for continuous improvement to enhance processes, drive efficiencies and improve customer service

**Skills & experience**
- Demonstrated experience within an administration position
- Formal qualifications in business administration desirable
- Excellent customer service skills with the ability to develop strong positive relationships with customers and internal stakeholders
- Proven ability to work under pressure and manage multiple priorities at once
- Excellent communication skills including written, verbal, and interpersonal
- Computer literacy skills - MS Office & data entry
- A continuous improvement mindset

**Benefits**
- Fitness Passport for the whole family
- Annual Remuneration and performance review
- Income protection with 24/7 coverage
- 12 weeks paid parental leave.
- Online Learning Library to support your continued development
- program - work alongside your mates and receive up to $3000
- Purchased Leave program
- Opportunities for growth and development
- Employee Wellness Program
- Discounted private health insurance
- On-boarding and welcome day at our head office in Newcastle

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on **1300 797 028** and reference job number 3135.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._

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