Student Hq Administrator

1 month ago


Melbourne, Australia Swinburne University of Technology Full time

Are you passionate about providing exceptional customer service and assisting students in their academic journey? Join our StudentHQ team at Swinburne University as a Student HQ Administrator In this role, you will be the main point of contact for all student enquiries, handling a wide range of tasks from cashiering to student lifecycle assistance. Your dedication to detail and outstanding customer service will be crucial in ensuring a positive experience for our students and staff.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Demonstrated commitment to providing outstanding customer service.
- General knowledge and experience of tertiary sector operating procedures.
- Demonstrated ability to work independently and collaboratively as part of a team.
- Demonstrated high level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.

**Qualifications**
- Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click **‘apply’** and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Friday 22nd March 2024, at 11pm.**

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

**Equity and Diversity**
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

**Aboriginal and Torres Strait Islander Applicants**

Victoria’s Commitment to Action: Improving international student employment outcomes

We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant



  • Melbourne, Australia Dixon Appointments Full time

    4 roles vacant - Supportive team environment - Opportunity starting 3rd June - 30th August, with possibility to extend - **Hybrid work life balance**: - **Higher Education organisation**: - **7.25hours per day, 5 days per week** **Company**: A world-class university that focuses on creating future-ready graduates, innovation, and producing research with...


  • Melbourne, Australia Swinburne University of Technology Full time

    We have an exciting opportunity for a Student HQ Administrator to join the team. This role reports to the Student HQ Team Leader and is responsible for providing a high level of customer service to both internal and external customers of the University. The Student HQ team is the single service point for all students and the general-public and handles a...


  • Melbourne, Australia Think HQ Full time

    It’s a fun, challenging gig. The kind where you’ll meet inspiring people, learn about things you may never knew existed, and go home each day feeling like you’ve done something good. We support and respect one another, so everyone — no matter how long you’ve been here — is given room to speak up and share ideas. HR and Office Administrator -...


  • South Melbourne, Australia Think HQ Full time

    At Think HQ, we use inclusive communications to tackle complex social challenges and promote for-purpose projects. As we continue to grow, we are seeking a proactive and organised **HR and Office Administrator** to join our team and help support our workplace operations. **About Us** We're a genuinely collaborative, full-service communications agency...


  • North Melbourne, Australia Dwell Student Living Full time

    **Digital Development Manager, UX/UI Lead** Are you an experienced professional in the dynamic field of digital development ready to take on a new challenge? We're seeking a strategic Digital Development Manager to enhance and develop digital assets to drive business conversion through engaging UX/UI design and customer centric platforms. **About Us**: As...

  • Account Executive

    2 months ago


    South Melbourne, Australia Think HQ Full time

    We are seeking an experienced and motivated **Account Executive** to support the **Localisation** team to manage the production and delivery of translated and in-language media. In this position, you will be a vital link between the Localisation team and our clients, ensuring the seamless execution of projects and addressing client needs in the realm of...


  • South Melbourne, Australia Think HQ Full time

    We are seeking an experienced and motivated **Account Executive** to support the **Client Service** Team to deliver meaningful and purpose-driven integrated creative campaigns. In this role you will support the work of the Client Service team, working to coordinate and support project outcomes. You'll need an eye for detail, a strong work ethic, a curious...


  • Melbourne, Australia Swinburne University of Technology Full time

    Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. We are looking for a leading member to join the StudentHQ Team. The key function of this role is to manage the University’s current and past student enquiries within an agreed timeframe with the aim of providing...


  • Melbourne, Australia Swinburne University of Technology Full time

    Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. We are looking for a leading member to join the StudentHQ Team. The key function of this role is to manage the University’s current and past student enquiries within an agreed timeframe with the aim of providing...


  • Melbourne, Australia EDU Corporate Services Pty Limited Full time

    **About EDU** EDU is an ASX-listed company operating tertiary education businesses focused on Health and Community Services fields. We empower people towards meaningful careers through quality education. EDU operates two businesses with campuses in Sydney, Melbourne, Brisbane, Perth, and Adelaide: - ** Australian Learning Group (ALG)** - VET provider for...

  • Executive Assistant

    2 months ago


    South Melbourne, Australia Think HQ Full time

    We are seeking an experienced and motivated **Executive Assistant**, reporting directly to the Founder & Managing Director. The successful applicant will be highly organised, a great communicator, positive, flexible, and able to develop internal and external relationships to ensure the seamless execution of all tasks. Ideally, we are looking for someone with...


  • South Melbourne, Australia Think HQ Full time

    Think HQ is a fast-growing, award-winning agency solely committed to social impact and behaviour change campaigns, and we are seeking a Production Coordinator with strong administrative skills and an eye for detail to join our team. The Production Coordinator is a key team member responsible for supporting and coordinating the activities of photo, film,...


  • Melbourne, Australia Nomi College Full time

    We are currently seeking an experienced Student Services and Administration Officer. The focus of this role is to provide support to students and staff in both administration duties, and student support-related tasks. **Key responsibilities include but are not limited to the following**: - Enrolment/admission process, review students’ progress data and...


  • Melbourne City Centre, Australia William Angliss Institute Full time

    **Commencement Salary dependent on qualifications and experience**: - ** Full Time and Ongoing Opportunity** **ABOUT THE ROLE**: An exciting opportunity exists for an experienced individual with a solid understanding of Vocational Education and Training and Higher Education student administrative requirements to provide leadership and direction on system...


  • Melbourne, Australia Education and Training Full time

    Location: Melbourne | Cranbourne Job type: Full time / From 06/03/2023 - 20/12/2023 Organisation: Education and Training **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 1330964 **Selection Criteria**: **SC1** Demonstrated capacity or experience and skills to undertake the Reception role and a variety of administration...


  • Melbourne, Australia Education and Training Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time / From 24/04/2023 - 14/04/2024 Organisation: Education and Training **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 1336654 **Selection Criteria**: **SC1** Demonstrated capacity to perform duties consistent with established guidelines and frameworks,...


  • Melbourne, Australia Melbourne Institute of Technology Full time

    Position: Student Administration & Experience Officer Location: Melbourne Campus Employment type: Full-time Award: Educational Services (Post-Secondary Education) Award 2020 About us Melbourne Institute of Technology (MIT) is a leading Private institute of Higher Education with campuses in Melbourne and Sydney. We provide IT, Networking, Data Analytics,...


  • Melbourne, Australia OZFORD INSTITUTE OF HIGHER EDUCATION Full time

    Ozford Institute of Higher Education (OIHE) is a fully accredited provider of Higher Education undergraduate and postgraduate business degrees in the fields of Accounting, Management and Marketing. OIHE is associated with the well-established Ozford Education Group (OEG), offering English language, High School, and pathway courses. The Institute is...


  • Melbourne, Australia Sawyer Sourcing Full time

    **National RTO with 10,000 students**: - **Progressive and fun environment**: - **Fantastic scope for advancement** We are seeking a Student Administration specialist for a fast paced RTO delivering courses all over Australia. They provide apprenticeships, traineeships and on-site group training courses. With a growth in learner numbers, we are expanding...


  • Melbourne, Australia Education Full time

    Location: Melbourne | Southern Metropolitan Job type: Part time / From 08/05/2023 - 20/12/2023 Organisation: Education **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 1340473 **Selection Criteria**: **SC1** Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including...