Student Hq Team Leader

2 weeks ago

Melbourne, Australia Swinburne University of Technology Full time

Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. We are looking for a leading member to join the StudentHQ Team. The key function of this role is to manage the University’s current and past student enquiries within an agreed timeframe with the aim of providing accurate advice, service and issue resolution on a range of complex enquiries from students and staff of Swinburne University of Technology.

Other integral functions include staff management, including roster liaison with the Workforce Planning team, complaints resolution and analysis, developing improvement strategies, liaising with core business units. The incumbent will be responsible for monitoring resources, volume and workflow, and ensuring policies, procedures and processes remain current and are adhered to

The StudentHQ Team Leader is a key operational position within the Customer Service Centre of Excellence and is responsible for resolving complex enquiries and providing advice on the handling of complex issues. This position will be responsible for ensuring a high quality; consistent service delivery model across all Swinburne campuses is achieved. The incumbent is expected to provide outstanding customer service to all stakeholders at all times and is expected to mentor their teams by demonstrating customer service behaviours that they aspire to.

**About Swinburne University of Technology**
Swinburne is a young university with a long history. As a dual-sector university of technology, born of a technical college, we are proud of Swinburne’s technology DNA, and of our national and global standing. Our contribution to Technology, Entrepreneurship, Innovation and the STEM disciplines, and our track record of meaningful industry and community engagement, are natural manifestations of the legacy initiated by the vision of our founders George and Ethel Swinburne in 1902. We offer postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways.

**About you**
To be suitable for the role you will have:

- Completion of a degree, or diploma level qualification with relevant work-related experience or an equivalent combination of relevant experience and/or education/training.
- Demonstrated experience in the supervision/management of staff with experience in supervising, mentoring and training staff, with knowledge of customer service principles and practices
- Demonstrated experience working with complex government or legislative requirements to ensure compliance controls are adhered to by your team
- Demonstrated high level organisational and time management skills including the ability to plan ahead, ability to work under pressure, prioritise tasks and display thoroughness, attention to detail, and with the ability to follow tasks through to completion.

**_A full list of selection criteria is available within the position description._**

**Benefits**
To find out more about the extensive range of benefits offered to Swinburne employees please visit Employee Benefits and refer to ‘Benefits’ section.

To
**‘begin’** and submit a resume, cover letter and
**a response to the Key Selection Criteria**, as listed in the position description.

For further information about this position, contact

**Diversity and Inclusion**
Equity and diversity are integral to achieving our 2025 vision of bringing people and technology together to build a better world. Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity and inclusion through key initiatives such as:

- Reconciliation Action Plan
- Charter of Cultural Diversity
- Science in Australia Gender Equity (SAGE) Action Plan
- Swinburne LGBTIQA+ Pride, Gender Equality, Accessibility and Intergenerational inclusion strategies

For further information on all our initiatives visit our equity and diversity website. We welcome and encourage applicants from diverse backgrounds to apply.

**Assistance and Support**

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.
- Orders from Victoria’s Minister for Health require all Swinburne workers to be fully vaccinated against COVID-19, unless they are an Excepted Person as defined by the Pandemic COVID-19 Mandatory Vaccination (Specified Workers) 2021 Order (No. 1). All applicants must therefore be able to comply with this requirement._

**Applications close at 5pm, Friday 27th January 2023**

(Agency enquiries will not be accepted for this position)

  • Student Hq Adminstrator

    4 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    We have an exciting opportunity for a Student HQ Administrator to join the team. This role reports to the Student HQ Team Leader and is responsible for providing a high level of customer service to both internal and external customers of the University. The Student HQ team is the single service point for all students and the general-public and handles a...

  • Student Hq Administrator

    3 weeks ago

    Melbourne, Australia Dixon Appointments Full time

    4 roles vacant - Supportive team environment - Opportunity starting 3rd June - 30th August, with possibility to extend - **Hybrid work life balance**: - **Higher Education organisation**: - **7.25hours per day, 5 days per week** **Company**: A world-class university that focuses on creating future-ready graduates, innovation, and producing research with...

  • Student Hq Team Leader

    2 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. We are looking for a leading member to join the StudentHQ Team. The key function of this role is to manage the University’s current and past student enquiries within an agreed timeframe with the aim of providing...

  • Student Hq Administrator

    1 week ago

    Melbourne, Australia Swinburne University of Technology Full time

    Are you passionate about providing exceptional customer service and assisting students in their academic journey? Join our StudentHQ team at Swinburne University as a Student HQ Administrator! In this role, you will be the main point of contact for all student enquiries, handling a wide range of tasks from cashiering to student lifecycle assistance. Your...

  • Team Leader, Student Engagement and Experience

    4 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    The Student Placements team, in collaboration with academics, students, and industry partners, is dedicated to providing high-quality Work Integrated Learning (WIL) opportunities and programs for Swinburne students. The team's goal is to offer a diverse range of WIL opportunities to enhance Swinburne's reputation for employability and position WIL as a...

  • Team Leader, Student Engagement and Experience

    2 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    The Student Placements team, in collaboration with academics, students, and industry partners, is dedicated to providing high-quality Work Integrated Learning (WIL) opportunities and programs for Swinburne students. The team's goal is to offer a diverse range of WIL opportunities to enhance Swinburne's reputation for employability and position WIL as a...

  • Licensed Real Estate Agent

    3 weeks ago

    Melbourne, Australia Agency HQ Full time

    **Maximise your commissions** Agency HQ provides you with a platform to work for yourself, up to 85% commission and receive top level support for all agency needs. Our single-minded focus here at Agency HQ is to make business ownership a reality. So whether you're a solo agent seeking more success or you have a high-performing team around you, Agency HQ...

  • Digital Development Manager UX/UI Lead

    2 months ago

    North Melbourne, Australia Dwell Student Living Full time

    **Digital Development Manager, UX/UI Lead** Are you an experienced professional in the dynamic field of digital development ready to take on a new challenge? We're seeking a strategic Digital Development Manager to enhance and develop digital assets to drive business conversion through engaging UX/UI design and customer centric platforms. **About Us**: As...

  • Team Leader

    2 weeks ago

    Melbourne, Australia Immi Smart Consultants for Migration & Education Full time

    Are you an enthusiastic and proactive Education Consultant? Then Immi Smart is looking for you to join the dynamic team leader. We are An innovative, complex, and endlessly engaging Migration business seeking a leader for a team of Education Consultants to join our team and serve our clients effectively and positively. We are respected consultants who have...

  • Team Leader, Student Wellbeing Connect Service

    7 days ago

    Melbourne, Australia La Trobe University Full time

    **Work type**:Continuing - Full time, Continuing, - Located at La Trobe University’s Melbourne (Bundoora) Campus - Generous package, including 17% Superannuation and a range of employee benefits - Be part of a passionate and innovative team **About the position** The Team Leader, Student Wellbeing Connect will lead the day-to-day operations of the...

  • Client Service Account Executive

    2 months ago

    South Melbourne, Australia Think HQ Full time

    We are seeking an experienced and motivated **Account Executive** to support the **Client Service** Team to deliver meaningful and purpose-driven integrated creative campaigns. In this role you will support the work of the Client Service team, working to coordinate and support project outcomes. You'll need an eye for detail, a strong work ethic, a curious...

  • Account Executive

    2 months ago

    South Melbourne, Australia Think HQ Full time

    We are seeking an experienced and motivated **Account Executive** to support the **Localisation** team to manage the production and delivery of translated and in-language media. In this position, you will be a vital link between the Localisation team and our clients, ensuring the seamless execution of projects and addressing client needs in the realm of...

  • Account Manager

    3 weeks ago

    South Melbourne, Australia Think HQ Full time

    We are seeking an experienced and motivated Account Manager on a full-time permanent basis, to support the Client Service Team to deliver meaningful and purpose-driven integrated creative campaigns. In this role you will support the work of the Client Service Team, including working with Account Directors to coordinate and drive project outcomes. You will...

  • Insights Analyst

    2 weeks ago

    South Melbourne, Australia Think HQ Full time

    We're looking for an Insights Analyst to be part of Think HQ's growing insights arm. You'll work on research and insights projects that inform our creative, communications and engagement campaigns - all aimed at finding solutions for Australia's social issues. If you’re a strong research all rounder who can design and execute research and has a passion...

  • Events and Activations Specialist

    2 months ago

    South Melbourne, Australia Think HQ Full time

    We are seeking an energetic, motivated and confident Events and Activations Specialist to play a key role in delivering event and experiential projects at Think HQ. This is a role that implements inspiring, effective, and high-quality events from conception through to completion. All the while guaranteeing that the client brief and expectations are not only...

  • Recruitment Marketing Future Team Leader

    2 weeks ago

    Melbourne, Australia Scout Talent HQ Full time

    **Take your career to the next level and kickstart your leadership journey!**: - **Help execute exciting continuous improvement projects!**: - **Be part of a fantastic work culture + flexible start/finish times, one day per week WFH options + regular reward events** **The Opportunity**: We are looking for an ambitious, experienced and enthusiastic...

  • Integrated Producer

    1 month ago

    Melbourne, Australia Think HQ Full time

    It’s a fun, challenging gig. The kind where you’ll meet inspiring people, learn about things you may never knew existed, and go home each day feeling like you’ve done something good. We support and respect one another, so everyone — no matter how long you’ve been here — is given room to speak up and share ideas. Integrated Producer - Melbourne -...

  • Student Wellbeing Team Leader

    5 days ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time / From 29/01/2024 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1380990 **Selection Criteria**: - **KSC1** Demonstrated capacity to work with staff, parents, and students in the delivery of Wellbeing Services in the...

  • Learning & Teaching Leader: Student Progression

    2 months ago

    Melbourne, Australia Definitive Consulting Pty Ltd TA Inspired Recruitment Full time

    Leadership position in one of Melbourne's best Catholic Schools - Permanent, full-time, Term 4 Start - Contribute to the core strategic focus of student progression **Learning and Teaching Leader: Student Progression (St.Paul Campus).** This is an exciting opportunity for an exceptional leader to join their leadership team. This permanent, full-time role...

  • Audio Producer

    3 weeks ago

    South Melbourne, Australia Think HQ Full time

    Think HQ is a fast-growing, award-winning agency committed to social change. We are on the hunt for an **Audio Producer** to work in our in-house sound studio, running voice over sessions and mixing audio for Radio, Television, TV and Online to deliver high quality production that inspires our audiences. Based in South Melbourne, we work with a range of...