Customer Support Specialist

3 weeks ago


Adelaide CBD, Australia SMAART Recruitment Full time

Competitive Salary | WFH & Office Hybrid | Full Time
- CBD Location | Permanent | Career Stability & Progression
- Monday - Friday | Work-Life Balance | Fun Culture | Social Team

**What's in it for you**
- Weekdays onlyNo late nights and no weekends
- Modern tech office with high-end fit-out and amazing views
- Flexible working from home and office
- Socially inclusive working environment, be part of a team who loves to celebrate your wins They love to celebrate your success with team events and quarterly gatherings.
- Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
- Opportunity to attend events including the F1 and Manchester United games
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped change rooms
- Celebrate diversity; the APAC team comes from 22 different nationalities

**Responsibilities**

This role will see you working with a diverse range of business clients via phone and ticketing system helping them with their technical and accounting issues.

You can expect to perform the following tasks:

- Provide first-class level 1 technical support to business customers
- Demonstrate software solutions in an effort to solve individual product challenges.
- Identify opportunities to cross-sell and up-sell, generating leads for our sales department.
- Troubleshoot customer challenges with a problem-solving mindset and escalate to Level 2 where appropriate.

You will be working for a global solutions company with their APAC HQ right here in Adelaide. This company has 1500+ staff with offices in Singapore, India, China, Korea, Japan, The US and all over Europe and you can join the team today and kickstart your career in IT.

**Key Requirements**
- Excellent communication ability, in both written and verbal English
- Ability to conduct a thorough needs analysis, asking the right questions to understand individual challenges
- Outstanding customer service and willingness to learn
- Proven experience resolving issues and proposing solutions
- Call Centre or phone-based experience is highly advantageous

Interviews will commence immediately and we are seeking a start date as soon as you're available
**APPLY**
**NOW**

**Matt** at
**SMAART Recruitment** on
**08 8232 6008.



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