Customer Service Specialist

6 months ago

Adelaide, Australia Allianz Australia Full time

**Customer Service Specialist / Member Services Specialist - Club Marine | Adelaide, SA**

Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, you are a part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way and you’ll get the support you need to have an enriching career.

We are currently seeking an energetic and passionate person to join Club Marine as a Member Services Specialist. Working in a team of Member Service Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in service delivery. Along the way, ‎‎you ‎will develop a great knowledge of boats and build ‎underwriting ‎‎skills for a great career in insurance.

The ideal person for this role will be flexible in their approach and have a strong focus on Customer Service. As we embed a customer-focused strategy across everything we do, you’ll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our members, and our boating community.

**You'll be responsible for**:

- Assisting with all manner of Member & Partner enquiries to fulfill the insurance lifecycle, including providing quotes, renewals & policy alterations.
- Inbound calls & correspondence portfolio

**About you**:

- Experience in Customer Service is essential.
- Proven strong verbal and written communication skills.
- Proven problem-solving ability and a keen eye for detail.
- Proactive time management skills
- Sound computer skills
- General knowledge of Boats will be highly regarded.

**What's on offer?**
- The role offers a hybrid working arrangement with a balanced working roster. Applicants must be available 8am to 8pm Monday to Friday and willing to work the occasional Saturday.
- At Allianz we value high performance. You can expect to be ‎recognised for your commitment and rewarded for ‎‎high ‎performance with excellent employee ‎benefits, and opportunities for ongoing ‎‎‎career development.‎
- A competitive remuneration package including an excellent employee benefits and discounts program awaits the successful applicant, as does a supportive culture and leadership team. A supported learning, development and career planning pathway also await you.
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- Access on-demand learning resources and programs, to support you in taking control of your career development.

**About Us**

Club Marine Insurance is proud to be a supporter of Australian boaters. As Australia’s largest provider of boat insurance, we’re also proud to say that we’ve been protecting the insurance needs of Australian boaters for more than 50 years. We’re not just for the boating community, we’re actively part of it as supporters of yacht clubs, fishing tournaments, boat shows, regattas and volunteer marine groups and encourage our team to get involved.

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:
Entry Level

**Location**:

- Adelaide, SA, AU, 5000**Area of Expertise**:
Sales & Distribution

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
40770

**Position Cluster**:
Non-Executive

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